Receptionist

Position Overview

The Receptionist is responsible for greeting visitors, maintaining client logs, answering and routing calls, responding to internal and external inquiries and distributing accurate information. Presents a professional, courteous demeanor to all clients.

Responsibilities

• Greets and welcome clients;
• Answers telephone calls, calendars appointments and takes messages;
• Gathers, tracks and records client data;
• Receives and sorts incoming and outgoing mail;
• Keep detailed and accurate records of visitor requests and of calls received;
• Assumes general administrative responsibilities, including detailed case management and timekeeping;
• Engages in community outreach; and
• Accepts payment from clients, as needed.

Minimum Qualifications

• High School Diploma or equivalent;
• 1+ year of relevant experience in an office environment; and
• Grant requirements may include bilingual (English/Spanish) fluency.

Preferred Qualifications

• 2-3 years of relevant experience in an office environment; and
• Proficient in use of technology including MS Office, Google Apps and Internet research.

Attributes

• Must demonstrate behavior that aligns with RAICES' mission, vision, and values - Empowerment, Excellence, Compassion, Inclusion and being proactive;
• Comfortable multitasking and prioritizing tasks without guidance
• Capacity for working both independently and on team projects;
• Able to thrive in a high-paced work environment, while maintaining procedural and ethical integrity;
• Excellent written and oral communication skills; and
• Excellent organizational skills;

Hybrid Work Plan

PLEASE NOTE: Employees are expected to live within the assigned geographic location in order to commute to and from the office or assigned on-site location(s) as business or client needs require.

• Currently, all interviews are virtual.
• All positions will require working remotely and in-office at the assigned work location.
• Applicants must reside in the state of Texas.
• Relocation assistance may be provided to candidates willing to relocate.

RAICES is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.