Sr. Business Management Director

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for an extraordinary Global Sales Development Business Manager Leader to provide strategic counsel and support to Docusign's Global Sales Development Vice President. This role will optimize leadership impact, drive critical initiatives, and communicate the Sales Development organization's priorities across the globe. This individual will require a proven track record of cultivating trust, thinking strategically and executing tactically. Together with the Sales Development leadership team, they will play a critical role in unlocking the potential of the entire organization by introducing new operating rhythms, revenue optimization programs, org health initiatives, and new ways of working. This is a high-leverage role that serves as an enabler for revenue growth and operating efficiency for Docusign, and requires excellent communication, project management, and leadership skills.

This position is an individual contributor role reporting to the Vice President, Sales Development.

Responsibility

• Work closely with the Global Sales Dev VP and their global leadership team, to define and execute the area's strategy and organizational global transformation plan

• Represent the priorities of the Sales Development organization to stakeholders throughout the company and build effective ways of communicating organizational information

• Partner with FP&A, Strategy, and Analytics teams to facilitate budgeting processes, establishing a clear link between strategic goals and budget allocation and return on investment (ROI)

• Test and learn new ways of working, practices, and rituals in order to foster a thriving culture of teamwork

• Provide strategic recommendations and decision support on a wide range of business issues

• Lead, or Assist in the preparation of strategic documents, presentations, and reports

• Conduct market-based secondary research on industry trends across Sales Development organizations, functional and competitive trends

• Align closely with tech strategy, finance and marketing teams on key customer trends

• Learn from field leader feedback on current model friction that could be addressed through changes

• Think through short, medium and long term implications of strategy and partner closely across business strategy, tech strategy and partner teams to make a reality

• Provide prioritization for key changes and investment needed to drive growth

• Oversee the daily operations of the Global Sales Development organization, ensuring that key projects and initiatives are progressing as planned

• Manage the Global Sales Development VP's priorities and communications to ensure efficient time management and alignment with strategic goals

• Coordinate the execution of executive team decisions, ensuring alignment across functions or segments

• Lead and manage special projects, often requiring cross-functional collaboration

• Track progress, resolve issues, and ensure successful project delivery on time and within scope

• Show command of the business, understanding key levers for growth, how they relate to the data and be able to prioritize which levers to pull to drive highest ROI

• Lead discussions on performance monthly, taking data, field feedback and synthesize into a simple story for executives to understand through forums such as the Monthly Business Review

• Communicate and advocate strategy and insights to business leaders and convey viewpoints through simple and consistent frameworks

• Use executive presence to drive influence for broader decisions that have implications on strategy and communicate changes clearly to stakeholders and field teams

• Deliver learnings, recommendations, and implications to executives to facilitate ongoing feedback loop

• Prepare briefing materials, agendas, and follow-up for meetings, ensuring effective communication and decision-making

• Foster a culture of collaboration and continuous improvement across the organization

• Mentor colleagues in target areas, providing project-specific feedback as appropriate and support recruiting and onboarding efforts for team members

• Contribute to team culture and take a leadership role in an aspect of team success (e.g., team health and team building, social activities, onboarding)

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Business Administration, Management, or a related field
• 15+ years of experience in a strategic or operational leadership role, such as a Chief of Staff, Director of Operations, or in a similar capacity
• Experience in technology, SaaS, or high growth business paired with experience in technology strategy
• Experience developing trusting partnerships with C-level executives and guiding impactful change

Preferred

• MBA
• Strong project management skills with a track record of leading complex, cross-functional initiatives
• Proven experience leveraging Generative AI (GenAI) tools and methodologies to drive efficiency, enhance strategic decision-making, and identify new opportunities within a fast-paced global sales development or revenue-generating environment
• Exceptional communication, organizational, and problem-solving skills
• Ability to work under pressure, handle multiple priorities, and meet deadlines
• High level of discretion and confidentiality in handling sensitive information
• Strategic thinking and the ability to anticipate business needs
• Strong interpersonal and relationship-building skills
• Proficiency in business and financial analysis
• Ability to manage multiple projects simultaneously
• High emotional intelligence and ability to work well with diverse teams

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington: $193,100.00 - $286,500.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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