AAC - Cargo Ops Assistant KOA

POSITION SUMMARY: The Cargo Operations Assistant provides general administrative and customer service support to Cargo Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Key Responsibilities:

• Answering phones and assisting international operations by calling customers to advise that shipments or documents are ready.
• Reconciling of interline bills.
• Reconciling of Cargo handling contracts billing.
• Reconciling daily cash summary for agents to be scanned and sent to Finance
• Works closely with Sales department to research and close out claims.
• Assisting with missing freight
• Inputting information into airwaybill adjustment portal as needed
• Filing of dangerous goods and live animal paperwork
• Typing forms, reports, correspondence, and notes.
• Assisting Finance to help track down paperwork for billing purposes
• Performing routine clerical duties such as sorting, filing, relying messages.
• Assists Cargo Admin Assistant as needed.
• Other miscellaneous support duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• One (1) year customer service experience working in an office setting
• Intermediate proficiency in MS Office (Word, Excel, Outlook)
• Typing 35 words per minute
• Familiarity with standard office equipment

OTHER QUALIFICATIONS:

• Must be able to pass a pre-employment drug test, 5-year background check, 10-year criminal history check and security threat assessment.
• Ability to multitask and take instruction and guidance.
• Highly organized, detail oriented, and exceptional phone etiquette required.
• Previous airline experience preferred.

COMPENSATION:

This position has a starting range of $18.68 to $22.41.

BENEFITS:
* Comprehensive insurance programs including medical, dental, and vision
* Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance program
* Competitive 401k match program with zero vesting period
* Annual bonus and salary review programs
* Competitive paid time off, personal days, and federal holidays
* Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually
* Plus, other employee benefits and appreciation events throughout the year.

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