Room Attendant

Cincinnati Marriott at RiverCenter

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more

In this role, you will excel in delivering outstanding Guest Services as a vital member of our Housekeeping TEAM. You will be responsible for achieving and maintaining guest satisfaction by creating a home-away-from-home atmosphere. From the moment guests enter their room, the attendant ensures they experience a sense of relief and comfort.
Essential Job Functions:
* Provide exceptional service to our guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
* Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
* Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
* Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
* Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction

Physical Demands:
* Lift, carry loads weighing up to 50 lbs
* Push and pull wheeled carts weighing up to 50 - 100lbs
* Extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces
* Meet deadlines, including thoroughly cleaning a minimum of 13 rooms per day
Qualifications:
Education:
* High school diploma or its equivalent

Experience:
* Previous Housekeeping Room Attendant experience preferred