New
Call Center Training Coach
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![]() United States, Florida, Miami Lakes | |
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SUMMARY: The Call Center Training Coach is responsible for all training for the Client Care Center. They are also responsible for coaching and developing Call Center representative to improve service quality and sales skills. Responsible for creating all training for the Client Care and updating procedures. Responsible for servicing incoming calls at an expert level and handling escalated calls/problems, as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
EDUCATION
Associate's Degree or equivalent experience required. Bachelor's Degree preferred.
EXPERIENCE
KNOWLEDGE, SKILLS AND ABILITIES
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