Provider Data Maintenance, PDM Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The CA Provider Data Maintenance (PDM) Manager will lead, support, and develop a growing team responsible for loading and maintaining provider demographic and network data across multiple systems. . This role is to lead is a newly established team in our organization and offers an exciting opportunity for a motivated, analytical, and results-driven leader. We are seeking a compassionate and supportive people-first leader who prioritizes team development, employee engagement, and fostering a positive, inclusive work environment. The ideal candidate will proactively learn about acquired platforms and processes, build effective reporting methods, set team goals collaboratively, and drive continuous improvement with empathy and transparency.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Cultivate a supportive, inclusive team culture that encourages open communication, trust, collaboration, and professional growth
• Lead, mentor, and coach direct reports, ensuring their needs are understood, goals are clear, and resources are provided for their success
• Build effective resource-balancing plans to ensure appropriate staffing, cross-training, and workload management across multiple provider data platforms
• Set clear, measurable team and individual performance objectives, monitoring metrics including quality, on-hand and completion volumes, turnaround times, productivity, efficiency, utilization, and shrinkage
• Provide regular, meaningful feedback and coaching to team members, helping them reach performance and developmental goals
• Manage workload inventory effectively, ensuring prioritization aligns with business needs and service-level agreements
• Partner to develop accurate reporting methods and performance dashboards to track and communicate team outcomes, successes, and improvement opportunities
• Proactively communicate team performance, highlights, challenges, and proposed solutions clearly and effectively to various stakeholders, including senior leadership
• Collaborate with cross-functional teams to identify opportunities for operational improvement, streamline workflows, and enhance data quality and accuracy
• Actively participate in goal-setting processes, demonstrating flexibility and responsiveness to evolving business needs

Competencies for Success:

• Highly organized, detail-oriented, and capable of managing multiple priorities within a dynamic operational environment
  
• Solid analytical, critical thinking, and problem-solving skills to quickly understand and improve new and evolving processes
  
• People-First Leadership: Consistently demonstrates empathy, compassion, and genuine care for the well-being and professional development of employees
  
• Collaborative Approach: Creates an environment of trust, respect, and open communication, encouraging team members to share ideas and solutions openly
  
• Effective Communication: Clearly conveys performance expectations, feedback, and operational updates across all levels of the organization
  
• Adaptability & Flexibility: Quickly learns new systems and processes, comfortably adapting to evolving priorities and business
  
• Excellent interpersonal and communication skills, with the proven ability to build trust and positively influence others
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of demonstrated experience managing and developing teams, with a solid emphasis on employee growth, engagement, and well-being
• 2+ years of experience successfully managing operational performance metrics and goals in a production-driven environment
• 1+ years of experience presenting materials to senior leader and/or large audiences
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, Outlook) and comfortable using data to drive decisions

Preferred Qualifications:

• 1+ years of experience managing provider demographic data, healthcare data platforms (such as FACETS, IDX, etc), claims, billing, or healthcare provider operations
• Experience in a growing or rapidly changing operational team, demonstrating adaptability, resilience, and effective change management skills
• Familiarity with healthcare regulatory standards, provider credentialing, contracting, and reimbursement methodologies

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.