Sales Administrator

Responsible for receiving customer orders and inquiries. Required to determine and verify product specifications, quality, pricing, and delivery. Tracks orders and maintains customer order history files.

Other tasks and duties may be required as directed.

• Receive and process customer orders and inquiries via email, mail, fax, phone, or customer website/portals.
• Compose efficientemails, quotes, proposals, and letters.
• Copy representatives with all correspondence regarding their territory, when applicable.
• Review RFQs, contracts/agreements, and purchase orders for compliance.
• Knowledge of Incoterms and responsibilities.
• Work with customers to resolve conflicts in a professional manner.
• Coordinate orders with all internal departments.
• Communicate with customers regarding order status and requirements.
• Process, track, and maintain sales orders, including changes as needed.
• Accurately and chronologically file Virtual Sales Folders, with all pertinent order history (all orders, changes, email correspondence, etc.).
• Act as a liaison between Crissair, Inc. and the customer.
• Contact customers regarding past-due invoices.
• Send documents to customers for approval and follow-up as
• Process and close Customer Requests for Information (CRI).
• Provide professional and accurate customer service.
• Comply with Export compliance regulations and follow departmental procedures.

• Education/Experience
  
  
  
  • High School diploma or General Education Degree (GED)
  • Minimum 1 year related experience or training.
  
  
  
  
• Language Skills
  
  
  
  • Good command of the English language, both written and spoken.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and respond to common inquiries or complaints from customers, or regulatory agencies.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and employees.
  
  
  
  
• Math Skills
  
  
  
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  
  
  
  
• Reasoning Skills
  
  
  
  • Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  
  
  
  
• Computer/ Office Skills
  
  
  
  • Basic windows/internet browser
  • ERP/Inventory
  • Microsoft Office - Excel, Word, PowerPoint
  • Typing
  • 10-Key
  
  
  
  

• Physical Demands
  
  
  
  • Frequent Activities: Sitting, typing, handling objects, talking/hearing
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    Occasional activities: Standing, walking, reaching, lifting/pushing/pulling up to 25 lbs, stooping, kneeling, crouching

    
    
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    Rare activities: Climbing/balancing, lifting/pushing/pulling heavy weights (50-100+ lbs)

    
    
  
  
  
  
• Vision Requirements
  
  
  
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    Frequent: Computer work

    
    
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    Occasional: Close vision, color vision

    
    
  • Rare: Distance vision, peripheral vision, depth perception, and focus adjustments
  
  
  
  
• Work Environment
  
  
  
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    Frequent exposure: Quiet conditions

    
    
  • Occasional exposure: Mechanical parts, fumes, airborne particles, toxic chemicals, electrical shock, and very quiet-to-moderate noise.
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    Rare exposure: High places, outdoor weather, vibrations, and loud-to-very loud noise.

    
    
  
  
  
  

Since 1954, Crissair has manufactured high-quality precision components for nearly every airframe manufacturer and major subcontractor in the industry for both military and commercial aircraft. Crissair's primary objective is designing, developing and manufacturing superior quality hydraulic, fuel and pneumatic system components of all complexity levels. Strict design specifications and rigorous quality criteria are the essential factors in Crissair's success. Our deep knowledge and understanding of our markets and customers' industries allow us to adapt and deliver quality relevant products and services. This experience, together with our commitment to a customer-centric culture, is the reason why many of the world's largest companies turn to Crissair as a partner on everything from day-to-day operations to some of the most challenging Aerospace projects around the world.

Actual base salary offered to the selected applicant will be based on their work location, qualifications, job related skills, relevant education, and training experience.

Base hourly rate range Minimum $21.18 - Maximum $25.42

Crissair offers the following benefits to regular full time employees:

• Medical (with Health Savings Account), Dental, and Vision Insurance
• Healthcare Flexible Spending Account
• 401(k) Retirement Plan with company match
• Stock Purchase Plan with company match
• Company Paid Basic Life Insurance
• Paid Time Off, Sick Leave, Bereavement Leave, Paid Jury & Holidays
• Parental & Caregiver Leave
• Professional Education Assistance Program
• Employee Assistance Program
• Employee Appreciation Incentives (Birthdays, Service Awards, etc.)
• PPE Reimbursement

Crissair, Inc. respects your privacy. To learn more, please read our Privacy Statement

Crissair, inc. Is an equal opportunity employer. Applicants are considered on the basis of skills, experience, and qualifications without regard to race, color, religion creed, sex, sexual orientation, age, national origin, ancestry, marital status, physical and mental disability, veteran status, medical condition, genetic information or characteristics, gender and gender identity, or any other legally protected status. Please note, the company provides goods and services to the us government under the International Traffic in Arms Regulations (ITAR) and must comply with the requirement that all employees be us citizens or permanent us residents with valid green cards. We comply with the Los Angeles County Fair Chance Ordinance for employers. We will not inquire about your criminal history until after a conditional offer of employment has been made. Any criminal history will be considered in accordance with applicable laws and regulations.

Crissair, Inc. is committed to providing equal employment opportunities to all applicants, including those with disabilities. If you require a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at (661)367-3300.