Credit and Collections Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Credit and Collections Specialist

Location(s): Atlanta, GA

• Customer Collection Activities: Maintain regular communication with customers to ensure accounts are current and payments are received.
• Credit Review: Monitor customer credit status, research customer risk, and coordinate with credit specialists on resolutions.
• Account Management: Research and reconcile account history, process electronic payments, and perform accounting adjustments.
• Report Preparation and Review: Review accounts receivable (AR) metrics and detail reports, prepare and review portfolio and aging reports with management, and customers.
• Customer Communication: Respond to inquiries from internal and external customers, including billing inquiries, disputes, and contract issues.
• Conflict Resolution: Resolve payment disputes and negotiate alternative payment arrangements.
• Compliance: Maintain accurate records and documentation in compliance with financial regulations and policies.
• Escalation: Escalate issues to credit managers when necessary.
• Special Projects: Participate in special projects and assignments as needed.

• Communication:
  
  
  
  • Excellent verbal and written communication skills for effective interaction with customers.
  
  
  
  
• Negotiation:
  
  
  
  • Strong negotiation skills to resolve payment issues and obtain settlements.
  
  
  
  
• Analytical:
  
  
  
  • Ability to analyze data, identify trends, and develop effective collection strategies.
  
  
  
  
• Customer Service:
  
  
  
  • Excellent customer service skills to maintain positive relationships and build trust.
  
  
  
  
• Computer Skills:
  
  
  
  • Proficiency in using computer systems and software for record-keeping and reporting.
  
  
  
  
• Organization:
  
  
  
  • Strong organizational skills to manage multiple accounts and track collection activities.
  
  
  
  
• Problem-Solving:
  
  
  
  • Ability to identify and resolve payment issues and disputes.
  
  
  
  
• Time Management:
  
  
  
  • Ability to manage time effectively and prioritize tasks to meet deadlines.
  
  
  
  

• 2-3 years.

• Strong verbal and written communication abilities.
• Proven leadership and decision-making capabilities.
• Collaborative team player with a cooperative mindset.
• Exceptional interpersonal and relationship-building skills.
• Proficiency in Microsoft Excel and Word.