Systems Administrator

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

The role of the Systems Administrator is to install, configure, and maintain all aspects of the New Era core infrastructure. This role is a part of the IT Service Operations team with knowledge in server management (Azure, Windows, VMWare), cloud operations, networking, backup, and storage.

Responsibilities

• Develop, maintain, upgrade, and document all aspects of the New Era's core infrastructure systems
• Manage operating system updates and software patches
• Oversee support of all physical equipment in data center including servers, switches, routers, and firewalls
• Assist the IT Service Operation team acting as tier 3 support which includes solving complex application, server, and network issues as well as escalating tickets with vendors
• Act as the technical systems resource on cross-functional projects and provide recommendations on infrastructure questions
• Collaborate with IT and other departments to implement and troubleshoot business applications
• Maintain and support mission critical applications, servers, and networking infrastructure in a 24/7 business environment
• Create and maintains comprehensive documentation for servers, networks, and disaster recovery procedures
• Drive root cause analysis and remediation to system and application incidents
• Identify areas of IT system capacity and makes recommendations to ensure optimal system performance and availability
• Stay current with advances in technology to meet IT and New Era Cap's strategic goals
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills, and Abilities

• Proficiency in Windows Server Administration, Active Directory, O365, Azure, Exchange Online, macOS, DNS, and virtualization platforms such as Azure, Hyper-V, and VMWare
• Demonstrated understanding of Disaster Recovery and how to implement robust backup and recovery processes
• Ability to work with enterprise desktop deployment tools such as Intune, PDQ, and Kandji (Mac)
• Working knowledge of network technologies including the configuration of switches and routers
• Mobile device management using Intune
• Ability to perform advanced troubleshooting on Windows Servers and macOS devices
• Experience working with Zendesk or comparable service ticket tools
• Superior customer service skills
• Strong desire to assist the team and share knowledge
• Proven documentation and technical troubleshooting skills
• Excellent communication skills, both written and verbal
• Enthusiastic, positive person who embraces work with a sense of urgency and persistence

Education and Experience

• Bachelor's degree in Computer Science or related field preferred; additional experience in lieu of degree considered
• Three (3) to five (5) years experience in providing Systems Support and Administration to medium-to-large companies is required
• Experience with ITIL/ITSM Concepts required
• Knowledge with SAP ERP and SAP Commerce Cloud preferred
• Microsoft and VMWare certifications a plus

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 0% to 5%; domestic and/or global

New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $75,000 - $95,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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