Sales Success Specialist

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, CA office.

What's the role?

The Sales Success Specialist is the primary contact for all customer and sales communications within a sales region. You will work with an experienced team that plays a vital role in Customer Care. This individual will manage quotes, enter sales orders into our ERP order management system, monitor backlog, and invoice customers, among other activities. This is a collaborative role with the many internal and external partners including but not limited to manufacturing, shipping , accounts receivables, finance, logistics, sales, IT, service, and marketing.

Sound Interesting?

Here's what you'll do:

• Must be able to work independently, with a sense of urgency, and with minimal supervision.

• Responsible for following work instructions, staying within standard operating procedures, and receiving appropriate approvals and documentation during the order booking process.

• Accurately process orders from quote to invoice.

• Provide order, shipment and invoice status to customers and sales contacts.

• Work with appropriate management to prioritize orders and meet established deadlines.

• Monitor backlog and collaborate with stakeholders to optimize revenue recognition.

• Create and maintain detailed records of communication/interactions.

• Provide daily, weekly and monthly order status updates to stakeholders.

• Process orders, returns, cancellations, and price adjustments in accordance with established procedures.

• Assist with sales forecasts.

• Back up colleagues as needed.

• Adhere to applicable GMP and ISO 9001 processes and procedures.

Do you qualify?

• 3 or more years of related experience in sales support or customer support preferred.

• Understanding of the medical device industry preferred.

• Clear, concise communication skills required.

• Customer service skills that will support successful response to common inquiries or complaints from customers.

• Ability to respond to customer inquiries with a sense of urgency.

• Excellent written and verbal communication skills are necessary.

• Self-motivated ability to work with minimal supervision.

• Must work well in a team environment.

• College degree or equivalent preferred. Common sense required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

The hourly pay range for this position is $27.00 - $33.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).