Mail Center Payment Specialist

Job Summary:

The Mail Center Payment Specialist ensures accurate and timely processing of customer payments and mail, supporting essential financial and operational workflows. It plays a critical part in maintaining data integrity, regulatory compliance, and customer satisfaction through precise remittance handling and account management. By supporting mail center operations and facilitating smooth communication, the role helps uphold the company's commitment to efficiency and privacy.

Responsibilities:

• Day-to-day Mail Center operations include, but are not limited to remittance processing, account management, data entry, mail preparation, incoming and outgoing mail processing.
• Ensure customer payments and company mail are processed in an accurate and timely manner; and comply with NACHA regulations.
• Compile timely, comprehensive, and accurate reporting, as directed by management.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Perform all remittance processing, Check21 and ARC functions; accurately research, process and key customer payments, compile comprehensive and accurate documentation for daily deposit, and work with vendors to resolve issues.
• Complete accurate and detailed data entry of account information; process and record customer transactions according to company and departmental policies and procedures while accurately applying fees, credits, and adjustments to customer accounts.
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School Diploma or GED required.
• Basic computer skills ability to operate payment processing equipment and follow essential tasks.

Preferred Qualifications:

• 2 years of experience in remittance processing preferred.

Work Environment:

• The noise level in the work environment is moderate.
• May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• The employee must occasionally lift and/or carry loads of up to 50 lbs. to transition boxes or other deliveries.
• May be required to remain in a seated position for extended periods.
• Heavy keyboard/mouse usage required with repetitive movements.

Mental Demands:

• Keen attention to detail to process payment information and important materials.
• Work together in a team and independent setting to complete work.
• Critical thinking to solve non-routine tasks and problems.

ABOUT MIDCO:

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.