Technical Support Representative (French Speaking)

Why Join Us?

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

To learn more about what we make possible, meet some of our customers or take a look at some of our solutions.

JOB SUMMARY:

The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line. Must assist both English and French speaking customers.

KEY RESPONSIBILITIES:

* Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance

* Provide callers with training and troubleshooting support to address problems or concerns

* Respond to email messages and chat requests and work with customers to resolve issues

* Document all calls and interactions including emails and chat requests in the Call Center database

* Arrange for product repairs when necessary

* Update customer demographic or personal information in the database

* Escalate problems/issues when warranted

* Perform various other tasks as assigned

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

* High School diploma

* Associate Degree in Information or Computer Science preferred

* Previous call center experience a plus

COMMUNICATION SKILLS:

* Interpersonal skills, oral and written communication skills

* Annunciation and effective customer service phone skills

* Ability to adapt communication style to better respond and meet the needs of the caller

* Must be fluent (verbal and written) in both English and French.

COMPUTER OR TECHNICAL SKILLS:

* Ms Office Word and Outlook

* Windows navigation skills

* Keyboarding skills

* Familiarity with database applications, spreadsheets, relational databases a plus

OTHER SKILLS REQUIREMENTS:

* Customer service orientation

* Ability to maintain composure during stressful situations

* Troubleshooting skills

* Detail oriented

WORK ENVIRONMENT REQUIREMENTS:

* Able to sit at a desk for a prolonged period of time

At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers.

At Tobii Dynavox, we believe in empowering individuals - including our employees - to reach their full potential. Here's what makes us unique:

• Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact.
• "Yes, and..." Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don't have to choose between personal and professional goals.
• Growth and Development: Whether you're advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths.
• Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You'll feel connected to both your team and our global community.
• A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.