Install Coordinator (Union)

The Installation Coordinator works with both internal and external customers, Technicians, Sales, and the Materials team to facilitate the installation of JCI projects at our customers' locations.

This position sits in the office and is not remote.

A day in the Life with us at JCI

• Work closely with our other internal departments to coordinate and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Connect with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, accurate personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure timely installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Build job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Supervise and verify timely delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are advised of installation progress from the time of booking to completion.
• Authenticate and process all vital paperwork to ensure that each installation meets with JCI's Zero Harm safety policy.
• Process all vital paperwork to ensure timely closeout of the installation. This requires proven communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Connect with customers, both internal and external,via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments
• This position sits in the office and is not remote.

What we look for:

Required

• High School Degree or equivalent

• At least 1 year of customer service experience.

• Strong organizational skills.

• Ability to communicate in a professional business manner.

• Knowledgeable in Microsoft (Especially Outlook and Excel)

Preferred

• Excellent written and verbal communication skills.

• Ability to handle several tasks simultaneously.

• Ability to work in a fast paced, team-oriented environment