Case Manager - HOPE Harbor

Program and Position Summary

The Salvation Army of the Twin Cities is dedicated to "Doing the Most Good" by providing holistic, person-centered services that empower individuals and families. Alongside worship services and pastoral care, programs include short- and long-term case management, food, clothing, utility and rent assistance, shelter and housing support, and connections to community partners.

HOPE Harbor helps individuals transition from crisis to stability by providing supportive housing and comprehensive services. Participants are connected with a case manager who assists with access to healthcare, food assistance, employment support, emotional and spiritual care, and job training. Through a strengths-based approach, the program fosters self-sufficiency and community-building among residents.

The HOPE Harbor Case Manager is responsible for providing individualized, long-term case management to help adult participants overcome barriers related to housing stability, employment, education, and mental health. This role involves recruiting participants, guiding goal setting and achievement, and coordinating monthly community-building events. By empowering individuals to grow and thrive, the Case Manager plays a key role in supporting participant stability and contributing to a stronger, healthier community.

$21.03 - $23.00/hour, 40 hours/week

53 Glenwood Ave, Minneapolis, MN

Essential Functions (approximate time spent)

• Case Management (60%): Provide long-term strength-based, person-centered, holistic case management. Develop and implement service plans, monitor progress, and support participants in achieving their goals.
• Participant Information Management (10%): Maintain accurate and timely records in both physical and electronic files. Ensure compliance with documentation standards for case notes, assessments, and updates.
• Community and Organizational Engagement (10%): Participate in internal and external initiatives to promote the HOPE Harbor program and expand participant resource networks.
• Participant Recruitment and Program Promotion (5%): Conduct outreach, build referrals, and engage with the community to recruit eligible participants and raise awareness of program services.
• Education Facilitation (5%): Facilitate individual and group sessions on topics such as life skills, financial literacy, and personal development, tailoring content to participant needs.
• Property Management Collaboration (5%): Work collaboratively with property management to support successful resident tenancy.
• Seasonal and Event Collaboration (5%): Support seasonal and special events to align with program goals and community needs.

Education and Experience

• Bachelor's degree in a relevant field. A combination of education and experience may be considered in place of a degree.
• If the degree is in social work, state board licensure is required.
• Previous social services experience is required.
• Experience conducting long-term case management is preferred.
• Must successfully pass background checks, possess a valid driver's license, and meet MVR clearance standards.

Competencies

• Strong interpersonal and communication skills.
• Excellent organizational skills with attention to detail.
• Maintain confidentiality with integrity and professionalism.
• Demonstrate honesty, diligence, and a strong work ethic.
• Proficient in Microsoft Office, databases, and general PC use.

Working Conditions

• Primarily sedentary work, involving extended periods of computer use.
• Occasional lifting up to 20 pounds.
• On-site position, not eligible for a hybrid, remote-friendly work arrangement.
• Requires effective communication with participants, colleagues, and community partners.

Driving/Travel Requirements

• Local travel using an agency or personal vehicle; occasional out-of-town travel may be required.

Other Duties

• All employees recognize that The Salvation Army is a church and agree to support its mission.
• This job description is not all-inclusive and is intended to outline essential functions. The supervisor may assign additional duties, responsibilities, and tasks as needed.