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University of North Carolina Charlotte jobs

Patron Services Specialist

University of North Carolina Charlotte
$36,965 - $47,137
United States, North Carolina, Charlotte
May 30, 2025
Patron Services Specialist
Please see Special Instructions for more details.
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
  • The Search Committee will not contact references without first verifying permission with the finalist.
  • Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
  • Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

This position is for UNC Charlotte Permanent employees only.
* Please do not apply for this position if you are not a current UNC Charlotte Permanent employee. Your application will not be considered.
Position Information
General Information


Vacancy Open to UNC Charlotte Employees Only
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 009275
NC Salary Grade Equivalency GN07
Classification Title University Library Technician - Journey
Working Title Patron Services Specialist
Salary Range $36,965 - $47,137
Anticipate Hiring Range $36,965 - $46,206
FLSA Status Non Exempt
Division Academic Affairs
Department Library (Adm)
Work Unit Library Public Services
Work Schedule
7:00 am - 3:00 pm; Monday - Friday (The workday begins when the library opens.)

This position is designated as 'mandatory' and, when contacted to report to work, the incumbent is expected to reach the campus as expeditiously as possible using normal precautions as dictated by the adverse weather conditions or other extenuating circumstances.

This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval.
This position is for UNC Charlotte Permanent employees only.
* Please do not apply for this position if you are not a current UNC Charlotte Permanent employee. Your application will not be considered.
Primary Purpose of Position
The primary purpose of this patron-facing position is to open the library on weekday mornings, and to work regular hours at the circulation desk to assist patrons in accessing library resources, using technology, printers, copiers, and online or software applications. The person in this position is also expected to be available to work extra circulation desk shifts as needed at Atkins or the Architecture Library, and will be designated as mandatory for emergency conditions. This position will be the primary contact for the Friends of the Library program and will liaise with library administration to maintain and communicate that program. Additionally, this position is responsible for processing patron fine reviews, liaising with university partners to ensure outstanding customer service within Atkins Library, and processing library materials for circulation. This position reports to the Patron Services Manager and is part of the Access Services team.
Minimum Education/Experience
Required Minimum Qualifications:
Completion of high school and two years experience in office support, preferably as a library technician in a library, or an equivalent combination of training and experience.

University Preferred Qualifications:

Graduation from a four-year college or university; or high school and four years of library experience; or an equivalent combination of education and experience.
Essential Job Duties

  • Open the library on weekday mornings and work a regular schedule at the Circulation Desk.
  • Assist patrons in accessing library resources, using technology, printers, copiers, and online or software applications.
  • Work extra circulation desk shifts as needed at Atkins or the Architecture Library, and will be designated as mandatory for emergency conditions.
  • Act as the primary contact for the Friends of the Library program and liaise with library administration to maintain and communicate information about that program.
  • Process patron fine reviews.
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education

  • Bachelor's degree or equivalent combination of education and experience.
  • Experience working in a library or a similar public service point.
  • Experience and familiarity with library circulation functions, and electronic resources.
  • Experience providing excellent customer service in a library atmosphere; preferably in an academic setting.
  • Experience with general computer skills and the ability to troubleshoot computer, copier, scanner, and printer issues.
  • Strong and effective interpersonal and communication skills both written and verbal.
  • The ability to work independently.
  • Strong attention to detail.
Necessary Licenses or Certifications
Work Location J. Murrey Atkins Library
Posting date 05/30/2025
Closing date 06/10/2025
Proposed Hire Date 06/23/2025
Contact Information ajone317@charlotte.edu
Special Notes to Applicants

  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
  • The Search Committee will not contact references without first verifying permission with the finalist.
  • Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
  • Do not write 'see resume' on your application when completing the job duties section.


UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

This position is for UNC Charlotte Permanent employees only.
* Please do not apply for this position if you are not a current UNC Charlotte Permanent employee. Your application will not be considered.

Posting Specific Questions

Required fields are indicated with an asterisk (*).



  1. *
    How did you hear about this employment opportunity?

    • UNC Charlotte Website
    • HERC Job Board
    • Inside Higher Education
    • Circa (formerly known as Local JobNetwork)
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Other



  2. Where did you learn about this posting?

    (Open Ended Question)


  3. *
    This posting is for UNC Charlotte permanent employees only. Are you a current UNC Charlotte permanent part-time or full-time employee?

    • No
    • Yes


  4. *
    Do you have a Bachelor's degree; or equivalent combination of training and experience?

    • Bachelor's Degree or Higher
    • Associate's Degree and at least 2 years relative experience to the position
    • High School/GED and at least 4 years relative experience to the position


  5. *
    Do you have experience providing excellent customer service in a library atmosphere, preferably in an academic setting?

    • Yes - Customer service experience at a Library in a academic setting
    • Yes - Customer service experience at a Library
    • No - Customer service experience outside of a Library setting
    • None


  6. *
    Please describe your experience and familiarity with library circulation functions, and electronic resources.

    (Open Ended Question)




Applicant Documents
Required Documents

  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
  3. Contact Information for References


Optional Documents

  1. Curriculum Vitae

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