Inside Sales Support Specialist

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

OPPORTUNITY SUMMARY

Cenero is actively seeking an assertive, confident, ambitious problem-solver as their next Inside Sales Support Specialist (Audio Visual and Unified Communications) operating from one of our 4 East Coast offices.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Essential Duties and Responsibilities

• Assists in supporting sales engineers with everyday administrative duties and customer contact/retention duties.
• Assist sales engineers with key account day to day interactions and communications.
• Assist sales engineers with database account maintenance, order entries and gathering of information for projects.
• Prepare, send and follow up with customer regarding quotations for box sales, change orders, proposals etc.
• Perform customer management activities such as follow up phone calls, letters, emails, notifications, etc.
• Assist sales engineers with any client issues and help coordinate resolution efforts with ancillary Cenero resources such as project managers, service, programming design and logistics.
• Complete new customer applications and registrations.
• 'Fine Tune' and prepare customer proposals, revisions and presentation materials prior to meeting, including formatting, printing, binding, etc.
• Work collaboratively with sales engineers to acquire updated and appropriate pricing for projects from manufacturers and vendor.
• Assist sales engineers with definition and submission of requirements to engineering for smaller projects communicated via email or over the phone as needed.
• Assist sales engineers with RFP responses.
• Close out opportunities in CRM, manage data entry to make sure all information is accurate.
• Process change order requests and orders from engineering for project managers and sales reps.
• Maintain a positive attitude, strong work ethic, and embrace a team centric environment.
• Other duties as assigned.

Education and/or Experience

Bachelor's degree or equivalent business experience; 1 to 3 years related and proven sales support experience

Language

Ability to read, analyze, and interpret common scientific and technical journals, manuals, publications, financial reports, technical documents. Ability to respond to common inquiries or complaints from customers or members of the business community. Ability to write marketing materials, presentations, and articles for publication that conform with a prescribed style and format. Ability to present information to top management, public groups, and/or potential clients.

Mathematical

Ability to apply advanced mathematical concepts such as addition, subtraction, division, etc. Ability to calculate and differentiate margin, markup, cost, profit, etc.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and definitions in mathematical or diagram form and deal with several abstract variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform this job.

While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is also required to drive, walk and carry minimal materials to clients and prospects.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise level in the work environment is usually moderate.

Location

This position begins with the first two months on-site to support onboarding, collaboration, and team integration. After that, it transitions into a hybrid model-blending remote work with regular in-office presence. This approach offers flexibility while maintaining the energy, collaboration, and culture that come from working together in person. You'll get the best of both worlds: the autonomy of remote work and the connectivity of on-site engagement.

This could be based in Malvern, PA; Lebanon, NJ; Columbia, MD; or Charlotte, NC

1150 Atwater Drive, Malvern, PA 19355

291 US Highway 22, Lebanon, NJ, 08833

7175 Gateway Drive, Columbia, MD, 21046

9009 Perimeter Drive, Charlotte, NC, 282183

Software Skillset

• Windows OS
• Microsoft Office Suite (Excel, Word, Outlook)
• Microsoft Internet Explorer
• Microsoft Dynamics

COMPENSATION TRANSPARENCY

The salary range for the Inside Sales Support Specialist can range from $22.50 per hour to $28.50 per hour.

The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific certifications, and additional trainings completed.

BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Enjoy paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Augment your education with tuition assistance programs.
• Professional development opportunities to enhance your career
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee
• Warm Philly soft pretzels every Wednesday

COMPANY INFORMATION

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Bachelors of Appropriate field of study. (preferred)

Skills