Call Center Representative
 Butler America Aerospace L.L.C. | |
$15-19
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 United States, New York, East Syracuse | |
 May 29, 2025 | |
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Call Center Representative
Location: East Syracuse, NY Job ID: #71082 Pay Range: $15-19 12-24 month contract Tier 1 CSR Responsibilities: * Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer * Our number one goal is to get the homeowner connected with the dealer * Provide customers with warranty information * Product comparison * Dealer referrals to distributors * Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department * Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats. Identify Requirements: * Microsoft Office proficient * Type 35-45 words per minute * Excellent verbal and written communication skills Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. | |