Technical Claims Training Specialist - Worker's Compensation

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Technical Claims Specialist to support training efforts in our Worker's Compensation Claims Department.

Technical Skill Development: Create and deliver technical training on the claim lifecycle, including coverage analysis, investigation, litigation management, jurisdictional compliance, reserving practices, return-to-work efforts, cost containment strategies, etc.
• New Hire Onboarding and Development: Experienced and non-experienced new hires. Partner with direct manager to ensure system access, equipment, and day one experience are smooth and consistent, and that every new employee feels prepared, welcomed, and connected. Coaching, mentorship, skills assessment, and individualized development plans to foster career growth.
• Claim Associate Program: Development of Claims Associates during their initial two-week training, including skill-building, case study analysis, geared to transition them from trainees to fully productive adjusters.
• Branch Support: Tailor training programs to meet the evolving needs of individual zones and branch offices, ensuring uniform knowledge and addressing jurisdictional nuances.
• Communication: Provide leaders with consistent updates on onboarding and training programs.
• Project Management: Manage or participate as a SME in complex projects and initiatives for the WC line of business.

• 7-10+ years of Workers Compensation claim handing experience.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to mentor, train, and be a leader within the organization.
• Strong communication skills with ability to present to senior leadership.
• Knowledge source for adjusters.
• Ability to independently manage multiple projects and project teams.
• Strong listening and communication skills.
• The ability to travel 30% or more of the time.
• Ability to work in a matrixed organizational structure.
• CPCU, AIC designation, adjuster licensing program or other industry training programs a plus.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.