Supervisor, Hospitality

SUPERVISOR, HOSPITALITY (FOOD SERVICES)

The role of hospitality supervisor will be to support the direction and management of the organization's food/beverage operations and customer service activities. You will help develop and implement effective customer service strategies and training programs. Duties will include but are not limited to; full ownership of specific outlet operations, coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The hospitality supervisor will support the mission by providing a foundation of understanding for excellent customer service and quality food/beverage options that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Assist with the organization of large events for both onsite and offsite locations
• Support conceptualization and implementation of training programs
• Ownership of direct report structure with 5 or more staff members
• Assist with staff management, hiring, performance evaluations, development and growth opportunities
• Set and enforce standards of hospitality operations and guest interactions
• Enforce proper food safety practices with staff
• Coordinate and enhance time management for team
• Assign staff responsibilities and task ownership for all hospitality roles
• Facilitate effective communication throughout all levels and groups of staff
• Support scheduling, sales data collection and reporting, and various other administrative tasks
• Support conceptualization and implementation of new services and offerings
• Conduct regular 1:1 meetings with direct reports

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 6+ years of industry experience
• 2+ years of leadership experience

PREFERRED SKILLS AND EXPERIENCE:

• 2+ years of restaurant general manager experience
• 8+ years of previous food service experience in customer service role
• Experience opening new operations and/or creating operational procedures from the ground up
• Experience in fine dining, casual and quick service restaurants
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft office and outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of food service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to work gracefully under pressure
• Adaptability, problem-solving skills, and extreme attention to detail
• Strong time management skills
• Experience with high volume and/or multi-facility operations
• Experience working in large team settings
• Strong time management skills

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items unassisted (up to 25lbs)
• Ability to stand for long periods of time - up to 10 hours a day
• Ability to work all shifts and available for weekends as needed
• Ability to perform frequent bending, stooping, and lifting of objects
• Must have or be able to attain manager level food safety certification
• Must participate in internal leadership and development training
• This position is located in Central TX (Waco area) and would require relocation if not already in the local area