Specialist, Application

The Applications Specialist is responsible for performing complete customer requests from receipt of quote inquiries through final proposals. This includes understanding a scope of work, project clarifications and providing structured, detailed estimates. This role also provides technical customer support.

• Conceptualize, create, and price standard Level 1 ETO (Engineered-to-Order) solutions and proposals, and as needed, create, and edit CAD (Computer-Aided Design) drawings.

• Communicate with customers to gather information about their needs and preferences regarding design solutions.

• Provide customers and distributors with application assistance and guidance, through email and phone communication. This may include pre-sale recommendations, as well as occasional aftermarket consulting.
• Provide engineering with detailed scope of work once approved by the customer.
• Archive finished proposals for future reference.
• Evaluate customer queue to determine urgency of incoming customer requests.
• May work with production technicians to observe and test products.
• Perform other related duties as assigned.

• Knowledgeable on reading and interpreting engineering drawings.
• Knowledge with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems, preferably in SolidWorks, Sales Force, AutoCAD, M2K, and Microsoft Office.
• Ability to think abstractly to deal with ambiguous/undefined problems.
• Strong organizational skills with attention to detail.
• A team player with excellent written and verbal communication skills.
• Preferably an understanding of the manufacturing process involving metal fabrication, welding, machining processes and costing.
• Preferably a knowledge of automation and/or conveyance.

• Bachelor's Degree desired
• 2+ years of successful estimating
• Basic Mechanical Understanding