Managing Director

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

The Managing Director functions as the primary strategic business leader of the resort.

As leader of the resort, this position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of resort-wide strategies and ensures implementation of brand service programs and initiatives with the objective of meeting and/or exceeding guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders and influencers through personal engagement.

Sets goals and expectations for direct reports
• Identifies leadership and fosters career development
• Inspires and motivates team to achieve operational excellence
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market resort to continue to grow market share
• Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the resort's market position
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program
• Holds staff accountable for successful performance in a positive manner
• Utilizes an "open door" policy
• Communicates a clear and consistent message regarding resort goals to produce desired results
• Fosters associate engagement to providing excellent service
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation
• Works collaboratively with the regional tourism entities to build and nurture strong relationships to aid the business objectives of the resort
• Provides strategic direction and direct support to ensure the success of the group sales team
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
• Participates directly in risk management issues and prevention, including legal and workers compensation
• Ensures accurate revenue, expense and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
• Participates in loyalty program member relations to facilitate acquisition and retention

• 5 years minimum experience as a General Manager in a four-diamond resort required
• Previous experience in a large-scale resort environment with strong alliances with convention centers
• Strongly preferred to have experience with golf, spa, Alpine/Nordic ski, or membership programs
• Strongly preferred to have experience managing major capital projects including renovations and new construction for historic properties
• Strong leadership skills
• Excellent communications skills
• Able to motivate team to provide best-in-class customer service
• Experience working in a heavy union environment a plus
• 10+ years of P&L responsibilities

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.