IT Support Specialist - Mid-Level

Astrion
401(k)
United States, Texas, San Antonio
May 28, 2025
Overview IT Support Specialist - Mid-Level LOCATION: Lackland AFB, TX JOB STATUS: Full-time CLEARANCE: Active Top Secret CERTIFICATION: CompTIA Security+ TRAVEL: 10% Astrion has an exciting opportunity for IT Support Specialist for the TMAS 2 Contract, supporting the 47 Cyberspace Test Squadron. Our IT Support team is searching for a new member that can help us provide technical assistance to users resolving hardware, software, and network connectivity issues. If you enjoy working in a fast-paced multi-disciplinary environment, learning new technology areas, this is the place for you. We provide a few opportunities to learn ranging from on-the-job training with other team members to formal courses for unique technology areas. We realize no one may have all the qualifications necessary to fill this position, however, we are looking for someone that has a strong IT customer service background coupled with excellent troubleshooting skills with computer hardware, software, and network connectivity, and has the drive and motivation to learn and take us to the next level of compliance. REQUIRED QUALIFICATIONS / SKILLS Technical Bachelor's degree with 3 - 10 years of relevant experience. Additional experience may be substituted for education. An active and fully adjudicated Top Secret/SCI security clearance eligibility, and the ability to maintain a TS/SCI security clearance. S. Citizenship is required for all applicants. Proficiency in Windows 10/11 is essential. Solid understanding of desktop and laptop hardware, printers, and peripherals. Basic understanding of TCP/IP, DNS, DHCP, and network troubleshooting. Proven ability to diagnose and resolve hardware, software, and network issues. Excellent communication and interpersonal skills. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users. Self-motivated, hard-working independent thinker that requires minimal supervision. The ideal candidate is a customer-service-oriented problem solver with the ability to work independently and as part of diverse teams. Must be flexible in adapting to deadlines and changing priorities, has a proactive attitude, and a disciplined work ethic. Demonstrate flexibility of schedule and ability to handle last-minute, short turnaround items. This includes an ability to quickly assess a situation or deliverable and then implement the most beneficial changes possible in the available time. Must be comfortable handling a diverse range of simultaneous assignments while receiving directions from numerous customers. Must be even keeled and successful working in a stressful, ever-changing environment. The ability to rebound and adapt quickly to sudden changes in deliverable requirements or deliverable expectations. Thorough, detail-oriented, and organized, with excellent time management skills and the ability to prioritize and handlemultipleprojects at once. PREFERRED QUALIFICATIONS / SKILLS Five years of experience with desktop/technical support role. Proficient in Active Directory user account management, group policy configuration, and domain administration. Experience using ticketing systems for incident management and service requests (e.g., ServiceNow, Remedy, and EITaaS). Experience deploying and imaging operating systems in a networked environment, ensuring consistent configurations across multiple devices. Experience with patch management tools and processes, ensuring systems are compliant with security policies and industry best practices. Experience using remote support tools like Microsoft Remote Desktop Connection or TeamViewer. Possess basic scripting skills (e.g., PowerShell, Batch) for automating tasks. Experience with Mobile Device Management solutions for managing mobile devices (e.g., smartphones, tablets). Basic understanding of virtualization technologies like VMware or Hyper-V. Familiarity with security tools like antivirus software, firewalls, and intrusion detection systems. Familiarity with SharePoint Designer, with a focus on understanding its limitations and the benefits of modern alternatives. Experience with Power Automate and Power Apps. RESPONSIBILITIES Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system. Respond to inquiries in a timely and professional manner. Manages all support requests and resolutions in the ticketing system. Diagnose and resolve technical issues related to computer hardware, software, network connectivity, printers, and other peripherals. Troubleshoot operating system, application, and network connectivity issues Provide remote support to users using tools like Microsoft Remote Assistance Escalate complex issues to higher-level support teams when necessary. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Install and configure operating systems, applications, and drivers. Ensure that all hardware and software are properly licensed and patched. Create and manage user accounts in Active Directory or other directory services Follow strict procedures for creating, modifying, and disabling user accounts to maintain security. Ensure that all desktop systems are compliant with DoD security policies and regulations. Apply security patches and updates. Track and manage hardware and software inventory. Create and maintain accurate documentation for common issues and resolutions. Assist users with CAC registration and troubleshooting. Implement and enforce DLP policies to prevent sensitive data from leaving the organization. Participate in security incident response activities, as needed. Report suspected security incidents to the appropriate authorities. Adhere to all applicable DoD policies, regulations, and directives related to IT. Perform other IT-related duties as assigned. What We Offer Competitive salaries Continuing education assistance Professional development allotment Multiple healthcare benefits packages 401K with employer matching Competitive time off policy along with a federally recognized holiday schedule Who We Are At Astrion, we innovate, elevate, and shape the world of tomorrow. At our core is our purpose to "Be the Difference". This means we encourage our employees to take action and be the driving force for positive change. We foster an environment where innovative solutions flourish, and our company continuously evolves. We have a culture of care, empathy, and making a tangible difference within our organization and communities. We embrace continuous learning, growth, and innovation, and pushing the boundaries of what's possible. We promote collaboration and empowering our teams is at the core of our success. Be the Difference Astrion offers comprehensive services that boost preparedness, optimize performance, and ensure success across various domains, from Cyber to Digital, Mission and Systems, servicing our nation's Civilian, Defense and Space communities. We support customers with Centers of Excellence in Washington DC, and Huntsville, AL with an additional 36 locations across the U.S. Join Astrion and Be the Difference in your career and the world! Astrion is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. "Air Force Cyber Division" #CJ #LI-AD1 #floridajobs CTG