QA Technical Support Coordinator

Are you passionate about quality, continuous improvement, and making a real impact in a manufacturing environment? At Rockline Industries, we don't just manufacture products - we manufacture trust. As a family-owned company and one of the world's largest producers of wet wipes and personal care products, we are driven by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence.

We're looking for a detail-oriented and proactive QA Technical Support Coordinator to join our team. If you thrive in a fast-paced environment, enjoy solving problems, and want to be part of a company that values innovation and people, this is the opportunity for you.

As a QA Technical Support Coordinator, you'll be the quality champion across our departments. Your responsibilities will include:

• Leading quality investigations and reporting Non-Conformance Events (NCEs) and Finished Goods Non-Conformities (FG NCMs).
• Collaborating with logistics and warehouse teams to manage product holds, inspections, and rework activities.
• Reviewing Device History Records (DHRs) and managing incoming quality documentation.
• Supporting new product development by analyzing raw materials and manufacturing parameters.
• Authoring and routing product specifications through Agile (our product lifecycle management system).
• Performing physical inspections, retain inspections, and trend analysis to ensure product excellence.

• High School Diploma required; Associate degree preferred.
• 6+ years of experience in a manufacturing or quality assurance environment.
• Strong proficiency in Microsoft Word, Excel, and Outlook.
• A passion for quality systems and documentation.
• Experience in regulated environments (e.g., healthcare, food safety, or environmental compliance) is a plus.

• People-First Culture: We believe in empowering our associates and fostering a collaborative, respectful workplace.
• Innovation-Driven: We invest in cutting-edge technology and sustainable practices.
• Career Growth: We offer training, development, and advancement opportunities.
• Community Impact: We're committed to giving back through volunteerism and sustainability initiatives.