Support Specialist - Service Operations
 DTE Energy | |
 United States, Michigan, Ann Arbor | |
 May 28, 2025 | |
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DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century.And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job.At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE.Together, we can achieve great things. Testing Required: Job Summary
Under minimal supervision, provides a variety of staff support and administrative functions to a Business Unit. Utilizes a variety of computer systems to perform job responsibilities. Receives and directs visitors and inquiries. Schedules and maintains calendars, coordinate meetings, makes travel arrangements, orders materials and supplies. May provide support on projects/programs and assist in training. Key Accountabilities
Utilizes various software programs to type spreadsheets and other documents. Maintains general knowledge of database programs to input, retrieve, and compile data to nm standard reports. Maintains, processes and distributes a variety of information. * Performs receptionist duties that include greeting visitors, answering phones, message taking and delivery. Resolves routine questions and problems, referring the more complex issues to higher levels. Schedules meetings and conference rooms. Maintains and manages the conference room calendar and materials or amenities required for meetings. Provides a variety of clerical support functions, which include typing, filing, incoming and outgoing mail. * At the request of management. collects, prepares, and inputs time for representatives. Verifies accuracy and resolves discrepancies. Process payroll reports, maintains files/records. Gathers and updates information for report purposes. * Maintains stock and purchases a variety of supplies, materials, and equipment. Processes payment to vendors, suppliers. * Provides clerical support for miscellaneous Business Unit projects and programs. Assists other clerical/administrative staff as needed. Qualifications
* High school diploma or equivalent with at least one year of related experience. To be fully proficient in this job, at least two years job-related experience is necessary. * Requires 'working knowledge of CRT/keyboard usage, data entry, dictation/transcription, filing, internal customer service, PC applications software (spreadsheets, graphics, database managers. etc.), secretarial/ administrative, telephone skills, timekeeping/pay practices, and word processing/typing. * Requires a working knowledge of customer service. * Requires financial skills through working knowledge of payroll. * Experience with organization and management skills, safety, and training, development, and education. * Be able to identify problems, develop and implement a solution to the problem and be able to communicate the solution factually to management. Additional Qualifications PRIVACYNOTICE TO CALIFORNIAJOB APPLICANTS At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws. | |