Aftersales Performance Consultant - Houston or Dallas

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

* Proficient in MS Office applications (Word, Excel, PowerPoint) and Dealer DMS system applications (CDK/R&R/DealerTrack). Intermediate level proficiency with Excel required.

* Knowledgeable in OEM Service & Parts Policies and Procedures, Audi/VW preferred.

* Consulting skills - ability to effectively consult Parts and Service dealership personnel based on specific areas of opportunity. Must be able to analyze the business, define opportunities, develop solutions, implement changes, and evaluate outcomes.

* Time Management - must be able to effectively manage dealer visitation schedule and multiple priorities and ensure each dealership visit is productive within time constraints.

* Analytical skills - ability to identify areas of opportunity based on a variety of data sources.

* Communication skills - primarily listening and speaking. Must be able to relay content in a concise and easy to understand manner. Must listen for opportunities and provide feedback in a constructive/diplomatic manner. Must also be proficient in creating visual content which effectively conveys the need for action and supports solutions that are proposed.

* Learning skills - must be able to learn content quickly, and keep up with the latest program developments.

* Personal Management skills - must be able to adjust priorities and adapt to changing work assignments.

* Integration/Collaboration - collaborate with Regional and Area After Sales Managers, In Dealer Trainers, and any other OEM roles that visit the same dealership. Join people, processes or systems.

* Influencing and negotiation skills - Achieve buy-in from dealership management, including the DP and/or GM, on focus areas of improvement, action plan and measurement of success.

Qualifications

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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