IT Technical Analyst I

Baker Hughes Holdings LLC
life insurance, parental leave, 401(k)
United States, Texas, Houston
17021 Aldine Westfield Road (Show on map)
May 28, 2025
Are you passionate about managing IT assets and delivering top-notch user experiences? Are you skilled at explaining tech concepts to all audiences? Join the Team! Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. Partner with the best The IT Analyst will manage local IT assets and systems used by Baker Hughes. The candidate must possess strong written and verbal communication skills to explain technical concepts, security policies, and step-by-step procedures to a mix of technical and non-technical staff and occasionally to clients or business partners/vendors. This role involves acting as a champion, advisor, and liaison for all aspects of end-user support, emphasizing a strong customer-service orientation and user experience focus. The IT Analyst aligns the team with CTO strategic objectives and business processes to deliver exceptional service. Additionally, the IT Analyst facilitates key processes between their area and other CTO solutions teams, including incident and problem management, knowledge management, service process design, and performance evaluation. As an IT Technical Analyst, you will be responsible for: Setting and reviewing Service Level Agreements (SLAs) for incidents and problem management to ensure goals are met. Prioritizing and aligning client service requests and initiatives strategically. Building and maintaining effective working relationships, ensuring resources and technical needs are understood and planned. Managing relationships with management stakeholders and external third-party resources as required. Measuring customer satisfaction and taking action with the team to improve it. Promoting continuous improvements and manage quality reviews. (After Action Reviews) Participating in deployment activities and sign-off processes. Supporting customer-specific processes to ensure success in DT Client Services. Share process knowledge across teams and encourage collaboration. Engaging in change management activities as required. Being an escalation point for non-solved requirements or issues. Designing and monitoring request handling and escalation policies for end-user computing support. Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs Executing PC replacement plans and assisting in developing financial models and budget projections. Coordinating delivery and management of end-user computing devices, including installation, maintenance, support, and retirement. Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment. Guiding and supporting team members while efficiently overseeing outsourced resources. Being action-oriented and striving for results. Fuel your passion To be successful in this role you will: Have a Bachelor's degree from an accredited university or college OR high school/GED with at least 5 years of experience in support services. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Education Assistance Generous Parental Leave Mental Health Resources Dependent Care Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found *here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. About Us:* We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.