IT Service Analyst (West Palm Beach)

We are seeking an IT Service Analyst based in West Palm Beach. This role provides Level 1 "White Glove" IT support for all attorneys and employees in the Taft organization. All Taft employees operate under a "Client First" philosophy-in all things, we seek to provide exceptional service to our clients.

Duties and Responsibilities:

• Use technical experience and understanding to evaluate, resolve or escalate IT service tickets for end user computer hardware, software, telephone, mobile devices and networked printers.
• Use technical experience and understanding to assist users over the telephone or via e-mail.
• Keep IT service tickets within Service Desk Plus up to date, escalating and closing when appropriate.
• Receive, inventory, and asset tag IT equipment.
• Maintain accurate inventory records within Service Desk Plus.
• Assist in setup and managing video and audio conference meetings.
• Setup and test new equipment and user accounts.
• Be available as a resource for IT projects that require weeknights and weekends.
• Performs other duties as assigned.
• Work independently with minimal supervision.
• Must understand how a computer network functions in relation to the end user hardware and software.
• Collaborate as part of a team.
• Respond in a calm and helpful manner during stressful situations.

Knowledge, Abilities, Skills, Interpersonal and Other Requirements:

• Detail oriented and strong organizational skills.
• Good oral and written communication skills.
• Experience with Windows 10 and Windows 11.
• Intermediate MS Office 365 knowledge
• Ability to learn and troubleshoot new software
• Excellent client service skills

Education and Experience:

• Bachelor's degree or equivalent combination of education and experience required.
• Minimum of one year of information technology support experience preferred.
• Previous customer service experience, preferably in a professional office setting.
• The ability to travel to nearby offices is required.
• Occasional overtime and/or weekend project required.

Interested candidates may apply here.