Americas HQ Business Analyst 9444

The application window is expected to close on: May 27th, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Operations is a critical part of our Americas Sales organization and is integral to our ongoing transformation and growth.The Business Analyst role, covering strategic projects, is a highly collaborative position whose goal is to support transformational change and utilization of business processes, systems, and technology that impact our Sales teams.

Your Impact

We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in growing teams, and solving problems with minimal oversight and a proven track record in project management.

In this role, you will:

Support account structure analysis, clean-up, and movement (in NYR tools) activity aligned to standard run the business work and corporate initiatives. As a representative of Sales Operations, will partner with Commerce Operations to successfully execute the below tasks

• Data analysis and systems clean up related to special projects (Sentinel, UCD, Segmentation, SMB Clean Up, and Segmentation (clean up activity in CR/SAV),
• Ongoing SMB analysis/clean up,
• Support run-the-business, day-to-day account structure analysis/clean up
• Customer research/structure alignment for CGEM, GAP and GSP accounts
• Account structure research (e.g. AI customer target list, MA&D)
• Strategic planning analysis (e.g. vertical markets, Native/Tribal accounts, sports/stadiums)
• FD-DRR scrub/clean up in advance of goaling (unallocated data research)

Minimum Qualifications

• BA/BS
• 2 plus years as a Business Analyst or related role

Preferred Qualifications

• Experience with Customer Registry and SAVM, be knowledgeable of downstream tool alignment/sales experience, and understand Readiness actions and timelines.
• Must be able to operate in a fast paced, high stress environment and handle ambiguity
• Ability to work effectively in an independent environment
• An understanding of sales processes and systems
• Excellent communication skills, experience working with cross-functional teams
• Proficient (to a high degree) with MS Office tools, Cisco internal tools such as SAVM and CR

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!