INQUIRY AIDE III

BID/JOB ANNOUNCEMENT

INQUIRY AIDE III, B9

CHICAGO DEPARTMENT OF AVIATION

Workforce Development Division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $49,984.00

Applications for this position will be accepted until 11:59pm CDT on June 10, 2025.

This position is covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under general supervision, responds to inquiries and complaints from the general public regarding City services and departmental programs, and performs related duties as required.

ESSENTIAL DUTIES:

* Receives and responds to inquiries, questions and via phone and in person in a timely and courteous manner.

* Check identification for all visitors accessing city offices.

* Provides information on various departmental programs and services and answers a high volume of calls

* Assesses the nature of inquiries and complaints and forwards or refers callers to the appropriate party for further investigation.

* Schedule conference rooms.

* Follows up on complaints, inquiries, and concerns to ensure they were resolved in a timely manner.

* Responsible for the keeping of the Department of Aviation staff directory.

* Performs office support functions (e.g., receiving, stamping and distributing incoming and outgoing mail, scanning and photocopying documents) to support department operations

* Notifies staff of visitor's arrival and directs visitors to the appropriate personnel, as required

* And, other job-related duties as assigned

CHICAGO DEPARTMENT OF AVIATION

Location: Aviation Administration Building, 10510 W. Zemke Road, Chicago

Shift: Monday thru Friday

Hours: 8:00 AM - 4:00 PM

THIS POSITION IS IN THE CAREER SERVICE.

MINIMUM QUALIFICATIONS: Two years of work experience in customer service; or an equivalent combination of education, training, and experience.

SELECTION REQUIREMENTS: This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

NOTE: A valid State of Illinois driver's license is required.

NOTE: The candidates selected for hire must pass an airport background check and a Security Threat

Assessment.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

Application Evaluation: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Candidates who meet the minimum qualifications will be placed on an eligibility list in lottery order. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor