Events & Partnerships Specialist
 Crystal Mountain Resort | |
paid time off, 401(k)
| |
 United States, Washington, Enumclaw | |
| 33914 Crystal Mountain Boulevard (Show on map) | |
 May 25, 2025 | |
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Year Round
WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks:
Position Title: Events & Partnerships Specialist Business Unit: Sales Position Reports to: Events & Partnerships Manager Position Type: Full Time - Year-Round Positions Reporting to this Role: Event Team (Stoke Patrol) volunteers Location: Crystal Mountain, WA Wage Range: $25.00-28.00 DOE JOB SUMMARY The Events & Partnerships Specialist is responsible for planning, coordinating, and executing events in collaboration with brand marketing while maintaining and nurturing partner relationships. This role plays a crucial part in bringing Crystal Mountain's brand to life by embodying its personality and identity-authentic, confident, inclusive, playful, adventurous, skilled, human, and honest. The Specialist works directly with the Events & Partnerships Manager and Brand Marketing to ensure that all events and partnerships align with the resort's goals, values, and current brand campaigns. JOB QUALIFICATIONS: * Highly detail oriented and able to multi-task * Handle guest questions and set clear expectations * Previous direct experience with group management and customer service Prior experience with event production * Professional communication skills mandatory * Proficient computer and interpersonal skills are necessary * Position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressure * Self-motivated, goal-oriented person a must * Must be available for varied shifts and days of the week JOB DUTIES AND RESPONSIBILITIES: * Contribute proactively to achieving annual events income and profit targets * Manage a portfolio of events to generate revenue supporting the resort's development strategy * Oversee logistics and execution of special events, including vendor relations, permit and contracting requirements * Coordinate sponsorship solicitation, manage invoicing, and ensure sponsor benefits are delivered as promised * Develop post-event evaluations, cost-effectiveness analyses, and metrics reporting, providing recommendations for future events * Recruit and train event volunteers, document volunteer engagement, and identify leadership volunteers. * Implement strategies for income growth from events, maintaining best practices. * Collaborate with the Sales & Events Director to develop engaging event opportunities and collateral, including web pages, proposals, and promotional activations * Oversee Non-Profit Relationships * Professionally interact with guests and employees * Thoroughly understand and accurately present all products and services available * Possess technical skills and an understanding of Siriusware, Inntopia, and Microsoft Office Suite Mentor, monitor, coach, and provide feedback to the team, including training. * Staff events * Stoke Patrol (event staff volunteer team) coordination * Handle contacts as required by business needs * Other duties as assigned Overview of Events and Partnership Responsibilities: Events: * Execute the production of events that bring our brand to life by raising Crystal's voice, bringing action to its personality & identity - authentic/real, confident, inclusive, playful, adventurous, skilled, human, honest * Proactively contribute to delivering the annual events income and profit targets. * Assist in managing a portfolio of internal and commercial events with the aim to generate revenue in support of the Development Strategy * Oversee and manage logistics and execution of tasks in support of agency implemented and managed special events including vendor relations, permit, and contracting requirements * Coordinate sponsorship fulfillment process including communication and ensuring sponsor benefits are provided at levels promised * Produce post-event evaluations, cost-effectiveness analysis, and event metrics and provides recommendations for the next event * Inform and implement the strategy for income growth from events, and maintain best practices at all times * Work with the Events & Partnerships Manager to develop engaging events opportunities and collateral, including the relevant web pages, proposals, and promotional activation * Event execution includes planning, department updates, registration, internal logistics, and communication * Interact with guests and employees in a professional manner Partnerships: * Contribute to maintaining strong working relationships with partners. * Assist with the management of a partnership opportunity pipeline * Aid in the production of regular communications to ensure all internal and external stakeholders are aligned * Work with Alterra's team in Denver to fulfill corporate partnership deliverables * Manage the tracking of various partner deliverables PERFORMANCE CRITERIA: * Willingness to learn and share feedback and other information with team and management * Uphold company and departmental policy at all times * Demonstrates support for company mission and values * Willingness and ability to be part of and contribute to a successful departmental team * Ability to work under stressful conditions without creating tension among fellow employees, vendors and supervisors * Workstation and surrounding area kept neat * Ability to communicate in a pleasant and efficient manner. Ability to present company policy in a diplomatic way * Possesses and utilizes good verbal communication skills and phone etiquette * Knows policies and procedures, ensure team is aware and properly utilizing them * Willing to accept new policies and procedures as changes occur * Available for varied work shifts, including weekends and holidays, as agreed upon with management * Ability to complete projects before work shift ends * Ensures adherence by team to lunch and break schedules to maximize coverage and provide quality guest service * Willing to accept new and varied responsibilities PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. OFFICE ENVIRONMENT * Able to lift, carry, or otherwise move and position a minimum of 40 pounds on occasion * Manual dexterity to operate a computer and other common office equipment * Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis * Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. OTHER DUTIES AS ASSIGNED This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Crystal Mountain, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Crystal Mountain to be a positive influence on the transformation of the resort and its associated lines of business. AN EQUAL OPPORTUNITY EMPLOYER Crystal Mountain Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees based on age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law. Crystal Mountain Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Crystal Mountain Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. This job description in no way states or implies that these are the only duties to be performed in this position. This document does not create an employment contract, implied or otherwise. | |