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New

One Call Technician

Flint Hills
life insurance, parental leave, tuition reimbursement, 401(k)
United States, Kansas, Wichita
4111 East 37th Street North (Show on map)
May 24, 2025

Your Job

Flint Hills Resources is now hiring a One Call Technician to join our Control Center in Wichita, KS. The ideal candidate will be detail-oriented and capable of thriving in a fast-paced environment. This role involves processing State One Call excavation ("Call Before You Dig") requests using specialized one call and mapping software.

This position requires a flexible work schedule, Monday through Friday, working 8 hours within the window of 7:00 am. to 5:00 pm. Shift times may rotate every four months within that range. Additional hours may be required based on excavation needs, typically during April through October. These additional hours are primarily on weekdays but may occasionally include a holiday.

Our Benefits Package Includes:

  • Bonus eligible!
  • Automatic 401K company contribution and competitive match program
  • Excellent Health benefits
  • Potential Tuition Reimbursement
  • (3) weeks' vacation to start
  • All necessary PPE is provided by the company

Our Team

Flint Hills Resources s a different kind of company-privately owned, with a compensation philosophy based on the value you create. Come realize your full potential and join our team!

What You Will Do

  • Troubleshoot and resolve daily operational issues
  • Collaborate with FHR field operations personnel to ensure accurate and timely information is dispatched and processed
  • Maintain accurate customer account data and activity within appropriate systems
  • Research and follow up on customer inquiries to ensure resolution
  • Handle inbound customer calls related to pipeline facilities

Who You Are (Basic Qualifications)

  • Experience in a customer-facing role (e.g., customer service, sales, or field service), or formal customer service training
  • Experience handling and managing documentation

What Will Put You Ahead

  • Previous experience analyzing maps using ArcView GIS mapping software
  • IrthNet Utilisphere software experience

This role is not eligible for Visa sponsorship

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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