Aerospace - IT Desk Side Support Technician

Job Overview

Title: IT Desk Side Support Technician

Reports to: IT Manager

Location: Kent, WA - onsite

Type: Full Time, Non-Exempt

Schedule: 40hrs, Monday through Friday 7:00AM to 3:30PM.

Ability to work overtime as needed - including occasional weekend support.

Hytek production is open 24 hours per day. Normal Shifts are as follows:

• 1st shift (Monday - Friday, 6:00 a.m. - 2:30 p.m.),
• 2nd shift (Monday - Friday, 2:00 p.m. - 10:30 p.m.),
• 3rd shift (Sunday - Friday, 10:00 p.m. - 6:30 a.m.)

Position Summary

The IT Desk Side Support Technician is responsible for providing technical support to users, troubleshooting hardware and software issues, and assisting with various IT projects and tasks as assigned. The position will also assist with managing the helpdesk ticket system including recording and maintaining ticket requests and ensuring tickets are prioritized and addressed in a timely manner.

What We Offer

• Steady work environment offering longevity and consistency
• Potential for growth and promotion if desired
• Continuing education benefits up to $5,250 annually towards coursework and/or CPE relevant to this role
• Exposure to a broad range of business processes and opportunities

The ideal Candidate will be

• Intellectually curious about the business and the world around them
• Possess a bias for action, moves with a sense of urgency
• Is coachable and open to learning, growth, and development through feedback with the ability to learn quickly
• Interested in future upward mobility and potentially taking a larger role within the business
• Emotionally intelligent and able to build strong trust with leaders and employees of diverse backgrounds and situations at all levels
• Collaborative, marked by transparency and flexibility, with a commitment to foster teamwork
• A strong communicator in both written and verbal interactions; clear and concise
• Comfortable with ambiguity and constant change, nimble and responsive in the short-term while driving progress on longer-term initiatives

Responsibilities

• Provide customer facing end-user support that includes installing & configuring desktops, laptops, mobile devices, and associated peripherals and related software
• Identify potential issues that could adversely impact End User experience and follow through with actions to prevent the impact
• Maintain contact with affected end users and employees throughout the IT issue resolution process, including providing status updates and follow-up
• Competently identify, troubleshooting, and resolve issues with hardware, software, peripherals, mobile devices, and other supported systems and services
• Partner with IT team members to assess and escalate issues as appropriate
• Provide ad-hoc training and education to users on the use and function of software and services
• Accurately document IT issue resolution
• Move IT related equipment throughout the facility, including up and down stairs and within production environment

Qualifications

• Strong ability to identify and troubleshoot new and ongoing IT issues affecting end users, workstations, and systems using standard troubleshooting methods
• CompTIA A+ certification or equivalent experience
• 0-2 years of experience in the following areas:
  
  
  
  • Supporting end users and systems in a business environment
  • Working with Windows desktop operating systems (Windows 7 through 11)
  • Windows server operating system (Windows Server 2016 through 2022)
  • Supporting Commercial off-the-shelf software including but not limited to Infor products, Sage products and others
  • Experience supporting a 24/7 business environment (preferred, not required)
  
  
  
  
• Familiarity with services like Microsoft intune / Office 365 / SharePoint
• Must have a regular and dependable attendance record
• Must be able to pass a criminal background check and pre-employment drug screening
• Must be authorized to work in the U.S. An export license may be required to work in all areas of the facility

Education/Previous Experience

• 2-year college degree in the field of IT or 2 years of IT work experience or a combination thereof
• Working knowledge of Microsoft Active Directory, networking, and business phone systems (preferred not required)

Essential Mental/Physical Demands

Lift equipment up to 50 lbs. Able to stand and sit for long periods of time as needed. Ability to climb stairs and ladders. May need to use a hand truck to move equipment. Extensive use of hands in writing, use of computer and other office equipment. Walking throughout the facility. Use of safety equipment when necessary (goggles, boots, gloves and aprons). Occasionally exposed to moving mechanical parts, fumes or airborne particles, and fumes from metal finishing chemicals. Temperatures in the work environment can fluctuate with outside weather conditions. Due to the manufacturing environment, safety glasses and hearing protection may be necessary.



Full benefits package includes: Medical, Dental, Vision, 401(k) matching, Performance Share incentive compensation (Profit Sharing Plan), 3-weeks paid time off to start, paid community service day, tuition reimbursement, parental leave, short term disability, long term disability, life insurance, long-term care plan options, 10 paid holidays, and onsite health services that includes access to a massage therapist.

Salary Range for position: $25.00 - $31.50

Application Process

Please apply at www.hytekfinishes.com/careers with an up-to-date resume and your current contact information. If you are a qualified candidate, we will set you up with a 30-minute phone call with a recruiter to learn more about your experience and to tell you more about the job, compensation, and benefits. The recruiter will reach out should we move forward with the next steps.

Hytek Finishes - The largest independent supplier of specialized aerospace metal finishing, non-destructive testing, plating, anodizing and organic coating services in the Pacific Northwest. Our employees provide specialized surface treatments, chemical finishing and non-destructive testing to the aerospace and defense industries.

Hytek Finishes is an Equal Opportunity Employer and does not discriminate against any individuals based on race, color, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, or veteran status. M/F/Disability/Protected Vet