Vendor Relations Coordinator

The Vendor Relations Coordinator is responsible for managing an assigned territory and all vendors within that territory. The VRC will think/work strategically analyzing and forecasting their territory's needs, monitoring current vendor's capacity and performance. VRC will also be responsible for negotiating prices, as well as, coaching and training vendors. The VRC will be held accountable for the performance and capacity of the vendors in their assigned territory.

• Interact with vendors to ensure adequate communication regarding goal setting, performance, work flow guidelines, and other vendor related responsibilities
• Manage vendor productivity, monitor workload, and ensure that quality standards and revenue goals are consistently achieved
• Support and ensure compliance with client, office, and company standards, policies, and procedures for all vendors within an assigned territory
• Provide and communicate vendor guidance, tools, best practices, and training needs
• Identify, research, and effectively communicate any systemic or process issues found; facilitate, communicate, and implement resolutions when appropriate
• Monitor and maintain compliance scores in order to improve vendor performance and appropriately allocate work
• Provide analysis of territory for strategic planning for future opportunities
• Successfully negotiate pricing with new and existing vendors to ensure that they are aligned with current MCS rates and closely related to the necessary rates for the local area
• Perform vendor audits to ensure vendors are following proper policies and work flow guidelines and are in compliance with Client, office, and MCS company standards, policies, and procedures

This position has no supervisory responsibilities

This position has supervisory responsibilities

• Strong written and verbal communication skills
• Exceptional customer service skills
• Ability to work in a flexible and production orientated environment
• Effective decision making and problem solving skills
• Must be able to work overtime as needed
• Proficient to advanced PC Skills including (but not limited to) MS Word, MS Excel, email, internet and customized database management
• Must be able to read and/or interpret numbers and letters correctly
• Must work with numbers to calculate timeframe and evaluate costs and losses
• Must demonstrate organization and prioritization skills to manage time

Education: Four year college degree or equivalent work experience

Experience: Six months internal or mortgage and or financial services industry experience

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate controlled environment with frequent computer, mouse, 10 key touch and phone work.

These declarations are not to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

EOE; disability/vets