Lead Office Service Associate

Job Summary:
We are seeking a detail-oriented and proactive Lead Office Services to lead and support our office services staff. This role involves overseeing mailroom operations, handling administrative tasks, and ensuring a well-organized and efficient office environment.

Key Responsibilities:

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  Supervise and support office services staff in daily operations.

  
  
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  Use handheld devices and technology for package tracking, floor check-ins/check-outs, and data collection.

  
  
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  Perform administrative tasks using Microsoft Excel, Word, and other office management software.

  
  
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  Manage all incoming mailroom materials: receive, review, document, process, identify, separate, deliver, and transport.

  
  
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  Prepare and process outbound courier shipments using shipping software or provider equipment (e.g., UPS).

  
  
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  Pick up, deliver, and transport materials across departments and locations.

  
  
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  Collect outbound packages and boxes from internal departments.

  
  
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  Sort items according to established methods and prepare them for processing, shipment, or transport.

  
  
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  Maintain accurate records and logs of all activities.

  
  
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  Ensure adherence to all safety procedures at all times.

  
  
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  Maintain a clean, organized, and welcoming office environment for employees and visitors.

  
  
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  Perform other duties as assigned by the manager.

  
  

Qualifications:

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  Associate degree preferred; high school diploma or equivalent required.

  
  
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  2-5 years of experience in mail/print services or related office support roles.

  
  
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  1-3 years of experience using Microsoft Office software (Word, Excel, etc.).

  
  
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  Proven experience in a leadership or supervisory role in an office setting.

  
  
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  Excellent customer service and communication skills.

  
  
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  Ability to work independently and as part of a team.

  
  
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  Strong attention to detail and ability to handle multiple tasks efficiently.

  
  
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  Capable of operating mail carts, flatbeds, and lifting up to 50 pounds.

  
  

Additional Skills:

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  "Can-do" attitude and problem-solving mindset.

  
  
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  Strong organizational and time-management skills.