Director, Professional Services & Training Global Operations

Build the future of the AI Data Cloud. Join the Snowflake team.

The Professional Services & Training (PS&T) Team accelerates customer adoption and drives customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools.

This environment is fast-paced, upbeat, growing quickly, and highly collaborative. Joining our team represents a unique opportunity to work on a truly disruptive software product while gaining hands-on experience as part of an innovative and driven team of professionals.

We are seeking a dedicated and experienced Operations Leader to support and elevate our business. This role combines multiple areas of critical focus and required competency. The ideal candidate will possess a background in Operations within a Professional Services environment, strong analytics skills, and a strategic mindset, with experience working at a global scale with senior stakeholders. We're looking for a leader who can both dive deep into the details and work hands-on with our team to produce results, and who can drive a broader strategic agenda to support the Professional Services & Training business.

This is a unique management level role that would elevate the PS&T business by way of overseeing and driving a high functioning Operations engine.

This is a remote position and can be based anywhere in the United States.

At a high level, this role will require focus on the following:

• Project and delivery management, including resource management

• Data and analytics support

• Partner service and strategy

• Quality assurance and delivery validation

• Operations field support

• Technology infrastructure

• Financial management

• Executive level communications and presentations

• Team enablement

This position is remote and can be based anywhere in the United States.

Team Enablement:

• Oversee the ongoing execution of our Enablement strategy, working alongside our Enablement leader and PS&T leadership quarterly to proactively shape areas of focus

Data and Analytics:

• Streamline operations processes leveraging AI, and support the business in building AI into reporting capabilities

• Support PS&T Leadership in accessing and applying data and analytics to drive improvement Build dashboards to communicate performance and trends across a series of key business metrics

• Assess and improve PS&T's performance metrics, supporting leadership in capturing impact in consumption

• Collaborate with corporate analytics team to ensure consistency across analytics and support

Partner Services

• Own and oversee execution upon PS&T Partner Strategy, working with PS&T Leadership quarterly to continually shape areas of focus

• Oversee Partner servicing demands (i.e. contracting, SOWs, SubK process, etc)

• Deliver and oversee maintenance of centralized repository of Partner delivery capabilities

Quality Assurance and Delivery Validation:

• Ensure quality control processes to maintain service standards and deliverables

• Continuously improve initiatives to enhance service delivery efficiency and effectiveness

• Maintain and improve Customer Satisfaction review process

Ops Field Support:

• Ensure Ops partners are aligned at the geo level globally as strategic partners to PS&T leadership, enabling"dotted line" reporting to geo leads

Technology Infrastructure:

• Develop or maintain systems for day-to-day operations focused on in-house capabilities where possible to tune/specialize the business supporting infrastructure

• Partnering with IT to drive process improvements across PS&T (Certinia, SFDC, Smartsheet, Sigma, Cortex, Gemini, Co-Pilot, etc).

Legal and Compliance:

• Regular coordination with Legal Partners, focusing on risk assessment and management to identify and address potential legal and compliance issues

• Oversee contract management support to streamline the execution of contracts and SOWs

Financial Management:

• Prepare and present weekly forecasting calls with PS&T leadership, with capability to dive into the numbers alongside our leaders

• Regular coordination with Finance Partners

• Work within accounting systems to manage invoices, expenses, and financial reporting

• Oversee budgeting and forecasting to plan for future growth and investment, including departmental budgeting in motion with Finance

• Own reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and ensure regular execution and delivery against the roadmap

Marketing and Business Development:

• Establish and maintain regular coordination with Marketing partners to promote services (internally and externally) and attract new business

• Develop and oversee the overall yearly plan for PS&T Marketing, comprised of individual marketing campaigns that will be run to fulfill priority goals, and develop an approach to measure the effectiveness of campaigns

Business Improvement:

• Spearhead and direct Snowflake PS&T's business improvement initiatives (leveraging AI where possible) while embedding into the business and anticipating/driving initiatives forward in conjunction with leadership

Executive Level Communications and Presentations

• Support PS&T Leadership in translating performance metrics and insights to executive level communications and presentations (QBRs, etc.) on a quarterly basis.

Leadership

• Lead a world class PS&T operations team, supporting the team in being collaborative partners to the PS&T business with a culture of empowerment and trust

On Day One We Will Expect You To Have:

• 15+ years of relevant industry experience in Services Operations

• Expertise in financial planning & data analytics with an ability to leverage and communicate key insights to drive business improvement

• Deep leadership and team management experience at a global scale, including up-skilling and providing clear feedback to ensure employee engagement and growth

• Experience working cross-functionally and across a variety of senior-level stakeholders

• Experience developing tool infrastructure and methodologies to enable flawless project management, and in implementing process-level changes

• Ability to assess needs and allocate resources to ensure optimal utilization of staff, including a proactive supply & demand management to forecast future resource underages and/or overages

• Hands-on experience in budgeting and forecasting, contract management, and working with or building project delivery and accounting tools to manage delivery, invoicing, expenses, and financial reporting

• Experience leveraging reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and documentation of regular execution and delivery against the roadmap

• Experience in crafting and delivering executive level communications and presentations

• Ability to both dive into the details and execute against a bigger picture strategy

Why Join Us?

At Snowflake, we value innovation, collaboration, and a commitment to excellence. Join us to support and elevate our Professional Services and Training business, and to help shape the future of data collaboration and analysis across industries.

The application window is expected to be open until June 22, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $189,000 - $281,100.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.