TTOE- PL Customer Service

ESSENTIAL FUNCTIONS:

• Responsible for the coordination and completion of assigned projects. Projects range from administrative functions to sales efficiency and customer service.
• Supports Data Center Projects Team by assisting in coordinating customer visits, documentation transmittals, project updates, and other general support functions.
• Monitors assigned deadlines, team assignments, and progress of assigned projects.
• Assists in preparing reports for management regarding status of project(s).
• Supports Customers and Munters Project Managers by communicating project status and providing documentation to include equipment submittals, test documents, installation instructions, etc as directed.
• Manages invoicing for all assigned DCT customers which includes but is not limited to:
  • CNT projects
  • Tracking progress payments on Data Center Projects.
  • Tracks shipping dates for Data Center Projects.
  • Work with PM's, RSM's and directly with customers to ensure timely payment of invoices.
  • Work with CSAM and PM's to make sure contracts are invoiced upon correct payment terms and adjustments made where they need to be.
• Responsible for freight invoices & BOL's (BASEWARE) for projects where required for contract purposes, including but not limited to:
  • Track posting of all invoices to validate freight charges/customer invoices.
  • Work with AP to make sure all invoices have been received and are correctly invoiced as quoted.
• Responsible for the managements of documents that need to be uploaded into various software including but not limited to WebDH, iMPACt, Dropbox, etc.
• Responsible for the entry of data into iMPACt, WebDH, and various of ther DCT Software
• Creates shipping coordination and works with Munters logistics to coordinate shipments to project job site.
• Provides assistance to DCT OE to ensure accuracy and integrity of contracts as entered and processed in Glovia.
• Support Project Managers by attending customer calls/meetings, and helping in executing day-to-day tasks as well as communicating with internal and external customers as directed.
• Support the service team by assisting in development of reports, aid in gathering data for DCT service revenue forecast and track progress of forecast.
• Assist in verifying project release dates, amounts, and GM2 percentage with AP Manager for processing of commissions.
• Completes all tasks in a professional, efficient, and safe manner.

ADDITIONAL RESPONSIBILITIES:

• Handles all other requests from management on a timely basis.
• Works with Customer Service & Sale Admin Manager to help project management, sales, manufacturing, and service to assure customer satisfaction and retention.
• Tracks warranty dates for Data Center Projects as assigned.

JOB QUALIFICATIONS:

• Associates or Bachelors degree in business or similar field is desired
• 2-3 years experience in sales, business, marketing, or business administration
• Strong written and verbal communication skills
• Strong professional / corporate social media skills
• Strong background in basic math skills
• Strong background in Microsoft Office 365 and related applications
• Experience in Adobe Professional
• Proven ability to handle multiple projects and meet deadlines while demonstrating accuracy and attention to detail
• Self-motivated, energetic, positive attitude
• Basic knowledge of Data Center industry is preferred
• Ability to build strong customer relationships
• Ability to work independently with minimal direct supervision
• Ability to stay with an issue through its successful resolution
• Strong organizational skills
• Occasional travel to as necesary