Argent Resident Manager - Year Round

Deer Valley Resort
401(k)
United States, Utah, Heber City
May 22, 2025
Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: To deliver overall owner, guest, and employee satisfaction at Argent. Act as the full-time onsite property manager to ensure the successful operation of the Argent facility, HOA, and DVR rental program. Provide a safe environment by adhering to Deer Valley Resort Service and Safety Standards. Achieve budgeted profitability and exercise fiscal responsibility through sound management practices. RESPONSIBILITIES: Leadership & Team Management Act as a liaison for all departments, working with all departments and department managers to foster a spirit of teamwork and cooperation As a member of the Deer Valley management team, demonstrate and uphold all DVR policies and provide corrective discipline action when necessary Ensure staff professionalism through coaching, adherence to dress codes, maintaining an uncluttered and well supplied workspace, proper training materials, and clear channels of communication Attend and participate in daily and weekly department manager staff meetings Lead association board and annual meetings, and participate in committees as assigned Must be able to manage the staff required for the daily operations in Empire Pass, including the HOAs, management and rental management residences in contract with DVR&L HOA & Facility Operations Oversight Provide oversight related to all building management and maintenance issues: monitor maintenance projects to completion, including working with sub-contractors Ensure the preventative maintenance program is carried out accordingly Daily inspection of the property and physical assets Have working knowledge of all department operations and cross train as needed Life Safety/Loss Prevention - consistently implement high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection Owner & Guest Relations Demonstrate proactive resolution with urgency, respect, and empathy. Document problems and resolutions and respond promptly to all owners and other requests In conjunction with the Deer Valley Management team, serve as a primary point of contact for owners to alert the HOA of problems, complaints, infractions of rules, and suggestions Send newsletters to all owners monthly Act as a resource on information pertaining to Park City, Salt Lake City, and Utah in general Furnish a welcoming atmosphere in the building for owners, guests, and staff to help promote a sense of family and community Act as a community leader, focused on building relationships with owners and guests Food & Beverage Programming Plan and forecast activity levels for the continental breakfast and happy hour depending upon expected building occupancy. Order quantities of food and beverages that are appropriate based on this forecast Create a revolving menu of high-quality food items that are consistent with the direction provided by the Argent Owners Association Management Committee Coordinate, facilitate, and operate all Food and Beverage programming and services on property, including all set up and take down of food and beverage programming Identify appropriate food vendors and create a purchasing strategy for food and beverage items that is consistent with the line-item budget allocated for food service Coordinate, facilitate and operate all Food and Beverage programming and services on property. The specific F&B duties will be reviewed on an annual basis by the HOA Management Committee and General Manager Administrative & Financial Accountability Provide daily, weekly, and monthly accounting support for the HOA and DVR as needed Develop and regularly monitor annual HOA budget to meet financial expectations Review monthly financial statements, including balance sheet and profit and loss statements QUALIFICATIONS: Minimum of two years management experience in the hospitality industry Experience managing employees, facilities, and HOAs strongly preferred Food and Beverage experience highly preferred This position is required to live on property full time. A one-bedroom residence is provided complimentary, including all utilities Must be able to lift 30 lbs., carry luggage, and have a valid driver's license Working knowledge of HOA management and specific governing documents Have a general understanding of budgets, financial reporting and front office accounting procedures Have or be willing to obtain PMC certification Ability to work flexible hours, including weekends, holidays, and evenings if necessary Possess strong interpersonal, verbal, and written communication skills and the ability to develop professional relationships with Association Board of Directors, homeowners, guests, and staff Possess superior problem-solving skills, accompanied by creative ideas to overcome challenges. Ability to maintain a professional demeanor with homeowners, staff, guests, and vendors, particularly when dealing with conflict resolution issues Must be able to multi-task, be organized, and prioritize effectively Genuine personality that can engage a diverse group of people on multiple levels DATES OF EMPLOYMENT: Year Round PAY RATE: $55,000 - 65,000 annually, dependent on experience, with included housing Deer Valley Resort is an Equal Opportunity Employer.