Consumer Special Asset Specialist

Responsible for initiating and pursuing collection of delinquent Installment, Revolving Credit, Mortgage loans, and informing customers about loss mitigation options available.

KEY RESPONSIBILITIES

Position Specific Responsibilities

• Responsible for collection communication activity on all consumer loans, with an emphasis on placing outbound telephone calls to assist borrowers in transitioning back to performing loan status.
• Responsible for clearly communicating available loss mitigation options/statuses to borrowers.
• Performs skip-trace process on borrowers without viable contact avenues.
• Work with Retail and Mortgage operations to research and correct payment-processing errors to resolve delinquency.
• Ensure all accounts are serviced within the policies and procedures of the Bank and Department while maintaining compliance with FDCPA, Wisconsin Consumer Act and all state and federal laws/regulatory guidelines.

Job Requirements

• Possesses a positive telephone presence ensuring a pleasant client interaction.
• Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment.
• Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines preferred. Successful candidate will have familiarity with pertinent state and federal laws and regulations.
• Ability to consistently demonstrate high quality decision making, keen problem solving and analysis skills. Attention to detail and the ability to meet deadlines.
• Strong working knowledge of the operating system preferred. Strong PC skills required including working knowledge of Microsoft Office Word and Excel.
• High School diploma or equivalent. Advanced education/certification preferred.

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.