Administrative Assistant - Warranty Department

Description

Administrative Assistant

At Penn Power Group, we believe behind every successful team is an exceptional administrative professional. With over 50 years of experience and leading presence in our markets, we offer a distinctly comprehensive range of commercial fleet services and products, including mobile fleet maintenance and repair capabilities; the highest level of OEM-Certified services for Allison Transmissions and Carrier Transicold; deep expertise in diesel engine repair for market leaders like Detroit Diesel; and full trailer repair and maintenance capabilities through our team of highly-trained technicians.

In this role, you'll be the administrative backbone of our warranty department-assisting with data entry, processing claims paperwork, tracking submissions, and coordinating between service technicians, OEMs, vendors, and internal teams. If you're detail-oriented, tech-savvy, and thrive in a fast-paced service environment, we want to hear from you.

Requirements

What You'll Do:

* Review and process incoming warranty claims and documentation

* Enter claim details, parts information, and support documentation into warranty systems and databases

* Track claim status and follow up on pending or denied claims with vendors or OEMs

* Assist with preparing warranty return documentation and shipping coordination

* Organize and archive claim records in both digital and physical formats

* Communicate with service managers, technicians, and customers regarding claim status and required info

* Generate weekly or monthly warranty reports for internal tracking

* Maintain confidentiality and accuracy in all data handling

What You Bring:

* 2+ years of experience in an administrative, clerical, or office support role-ideally within service, automotive, or equipment industries

* Experience working with warranty claims, service orders, or parts documentation a strong plus

* Excellent organizational skills and attention to detail

* Strong communication and follow-up skills

* Proficiency in Microsoft Office (especially Excel and Outlook) and/or experience with ERP or service management software

* Ability to manage multiple priorities while meeting deadlines

* High school diploma or equivalent; associate degree preferred

What We Offer:

• Competitive salary based on experience
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Paid time off and holidays
• Career growth opportunities
• Supportive team environment and a culture that values people and efficiency
• A fun work environment where our teammates feel appreciated.

If you're proactive, resourceful, and ready to make a meaningful impact, we'd love to hear from you. Join us and be a vital part of a company that values order, precision, and great people.

#ServiceDepartment

#BackOfficeSupport

#TechnicalAdmin

#FleetSupport

#PartsAndService

#ServiceOperations

#ClaimsProcessing

#WarrantyClaims

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please no phone calls.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact HRInfo@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.