Collector-Customer Svc&Financial Asst

Job Summary: The Collector-Customer Service and Financial Assistant is responsible to make phone calls to patient or guarantors, and to receive phone calls from patients, ancillary departments and third party payers. Qualifies charity accounts through extensive financial background analysis. Has the knowledge and experience to qualify patients through other County and State programs. Encompasses a broad scope of job functions related to all types of accounts within the Patient Business Office. Possesses in-depth knowledge of billing, collection policies and procedures for Medicare, Medi-Cal, Commercial Contract-Managed Care and Self-Pay. Understands and implements Charity discounts in accordance with the LLUHC policy. The position requires problem solving and customer relation skills. Adheres to HIPAA rules in maintaining patient privacy and confidentiality. Uses multiple computer systems to gather and troubleshoot inquiries and requests. Performs other duties as needed.

Education and Experience: High School Diploma or GED required. Associate's Degree preferred. Minimum one year of hospital or clinic setting experience preferred.

Knowledge and Skills: Able to keyboard 40 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.