Teller Supervisor

Summary:

As a Teller Supervisor, you play a vital role in our Customers experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality, and be able to direct and coordinate the teller operational functions of the branch. Must enjoy working as a team and will be able to take the initiative and go the extra mile when responding to Customers and Tellers needs.

Essential Duties and Responsibilities:

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  Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.

  
  
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  Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.

  
  
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  Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.

  
  
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  Ensure that security testing is completed.

  
  
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  Ensure that weekly teller work schedules are valid and completed.

  
  
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  Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.

  
  
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  Approve the daily branch NSFs, process proof clearing and collection items.

  
  
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  Network within communities to find and attract new business.

  
  
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  Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.

  
  
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  Contribute to meeting both department and branch profitability annual goals.

  
  
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  Perform Teller duties, as required.

  
  

Qualifications:

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  Outgoing personality and excellent Customer service skills

  
  
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  Demonstrate ability to generate referrals

  
  
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  Demonstrated Leadership skills

  
  
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  Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills

  
  
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  Must be very flexible and willing to work irregular schedule, as needed

  
  
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  Maintain high level of discretion and confidentiality

  
  
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  Complies with all regulatory requirements

  
  
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  1 year Teller experience required

  
  

Physical Requirements:

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  Long periods of standing or sitting, typing and repetitive motion

  
  
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  Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes