Service Delivery Admin Coordinator

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary:

Provides timely and accurate customer service via phone and email. Typical inquiries include job status, meter set and permitting inquiries, requests for disconnect or reconnects and streetlight replacement requests. With guidance, provides essential support to Power Delivery Solutions by through creation of basic work orders and maps, correcting GIS mapping errors, creating ESI ID numbers, running reports and conducting partial service investigations. Manages administrative functions such as filing, processing of accounts receivables, performing notary functions, processing expense reports, issuing facility and fleet requests, coordinating meetings (such as Blood Drives), processing mail and ordering office supplies.

Essential Duties/Responsibilities:

• Respond to phone calls and email inquiries from internal and external customers. With direction, take steps to research and resolve the inquiry if possible or route the inquiry as required
• With guidance, research job status, permit status, reason codes and other information sources to provide timely and accurate customer information
• Receives training to create basic work orders, including maps, as needed for certain order types such as tree trimming, rotten pole replacement or transformer change out
• Research and resolve mapping errors with guidance.
• Learns to run SAP reports, such as the notifications report, and make assignments as directed by leadership.
• Perform filing and archiving tasks according to department and corporate policies
• Process accounts receivable invoices and reimbursements through SAP
• Obtain and maintain a notary license and perform notary functions as needed.
• Process requests for fleet or facilities maintenance as needed
• Coordinate meetings and events such as Blood Drives and luncheons

Education:

• Requires a high school diploma or the equivalent knowledge of English, basic mathematics (ability to add, subtract, multiply, divide, calculate fractions and calculate percentages), grammar and punctuation.

Experience:

• Requires two years of customer service experience and administrative or office experience requiring regular exercise of initiative, judgment and attention to detail.
• Able to use PC software including proficiency with word processing, spreadsheets, database management, graphics, SharePoint and report writers.
• Able to organize workflow and use creativity to produce quality work products and services.
• Able to solve difficult problems with effective solutions.
• Able to demonstrate strong customer service skills.
• Able to utilize integrated mainframe system to prepare expense accounts, create accounts payable requests, generate reports and access confidential records.
• Able to work with confidential information, materials and files in an appropriate, professional and discrete manner.
• Able to add, subtract, multiply, divide, calculate fractions and calculate percentages
• Able to work proactively and anticipate requirements and needs wherever possible to make the maximum use of available time.
• Able to prioritize work based on current information and concentrate efforts accordingly.
• Able to adapt quickly to changing demands and to demonstrate flexibility in the face of change or uncertainty.
• Able to interact with all levels of management and employees.
• Able to perform well in a team environment.
• Able to utilize strong interpersonal skills to communicate effectively with co-workers, customers, contractors and the community and exercise tact, diplomacy and good judgment.
• Able to demonstrate strong oral and written communication skills, including excellent telephone etiquette.
• Able to multi-task and manage several projects or activities at one time.
• Able to motivate self, accomplish tasks and achieve goals with minimal supervision including self-directed learning

Physical Requirements:

• Able to demonstrate and apply the manual dexterity to operate a personal computer.
• Able to sit and/or view computer screen for extended periods of time.
• Able to operate a multi-line telephone, speaker phone, photocopy machine, facsimile machine, calculator and other office equipment.
• Able to exert up to 10 pounds of force occasionally, and /or a minimal amount of force frequently to lift, carry, push, pull or otherwise move objects.
• Able to bend, stoop, squat and/or kneel for filing and must be able to sit for extended periods of time.

Working Conditions:

• Able to supportEmergency Operating Plan and work extended hours during a 24/7 emergency event.
• Able to work in an office environment with moderate pressure to meet deadlines.
• Able to work overtime occasionally(scheduled and unscheduled), as needed to meet established deadlines.
• Able to be highly dependable and reliable, including punctual and regular attendance.
• Able to travel occasionally to meetings or for training, very infrequently overnight.

This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at the Company's discretion

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time
Posting Start Date: 05/19/2025
Posting End Date: 05/26/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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