Senior Director, Client Excellence - Northeast

Salary: $140000 - $160000

Other Forms of Compensation: 25% Bonus Eligibility (yearly)

Location: Must be based near a major airport in the Northeast (with regular travel required) Will cover NJ, NY and New England

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Summary

CCL Hospitality Group is hiring a dynamic, strategic leader to serve as Senior Director of Client Excellence. This role is responsible for deepening client partnerships and driving retention within a given geographic territory. This individual will lead strategic account planning and engagement, oversee cross-functional initiatives to reinforce our value and increase client satisfaction, and act as a trusted partner to both clients and internal teams.

The ideal candidate brings executive presence, operational insight, and strong communication and project management skills. This is a high-impact, high-visibility role for a leader who can balance strategy and execution, drive results through influence, and bring structure to complex, fast-moving priorities.

Key Responsibilities

Client Relationship Management

• Lead retention and renewal strategies for a portfolio of accounts, including client interviews, internal collaboration, action planning, and follow-up
• Serve as a client advocate and escalation point, partnering with operations to address performance issues and improve satisfaction
• Conduct on-site client visits and interviews to assess needs, gather feedback, and strengthen partnerships
• Manage high-risk retention turnarounds, including development and coordination of complex RFP responses and client repositioning strategies
• Develop and deliver high-quality client-facing materials, including proposals, presentations, and vision books that reinforce strategic value

Strategic Account Planning

• Support development of long-term account strategies, including mapping key stakeholders, identifying opportunities and risks, and facilitating alignment across internal teams
• Monitor and report on client health across the portfolio, recommending strategies to improve outcomes
• Drive strategic growth and advocacy within existing accounts by identifying new opportunities to deliver value and expand partnerships

• Maintain detailed documentation of client interactions, sentiment, and follow-up actions

Internal Collaboration & Enablement

• Partner with operators and support teams to ensure a coordinated approach to client engagement
• Train and coach field teams on client retention strategies and best practices
• Act as a connector across departments to ensure alignment and accountability around client priorities

Qualifications

• Bachelor's degree required; advanced degree a plus
• 5+ years of experience in Business Development - successfully achieving new business sales goals, experienced in territory management and the use of CRM systems or 5+ years of experience in Client Relationship Management, preferably in the contract food services industry
• 3+ years of experience in restaurant or contract food services hands-on operation roles
• Excellent relationship building and communication skills - including written, verbal, listening, and presentation
• Demonstrated ability to manage multiple complex projects simultaneously, balancing shifting priorities and deadlines with attention to detail
• Proven success in leading cross-functional collaboration - able to influence and align stakeholders at all levels around shared goals, even without direct authority
• High degree of emotional intelligence and executive presence
• Proficient in MS Office Suite, especially PowerPoint; experience with Salesforce and project management platforms preferred
• Extensive travel required (60 to 70%)

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID: 1425148

CCL Hospitality Group

LYN PELLEGRINI

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