New

Associate Director for Academic Advising, Systems & Technology

Johns Hopkins University
United States, Maryland, Baltimore
May 16, 2025
The Johns Hopkins University Krieger School of Arts & Sciences (KSAS) is seeking an *Associate Director for Academic Advising, Systems & Technology* within the Office of Academic Advising (OAA) who will manage the operational and technical parts of the advising program. The mission of the OAA is to empower and support students' holistic well-being as they navigate academic choices, explore meaningful learning opportunities, and pursue their personal, academic, and professional goals. This hybrid position (in office days/remote 2) reports to the Associate Dean for Academic Advising. Specific Duties & Responsibilities Advising Systems & Technology Leadership (50%). Responsible for program management and tasks such as advising, systems management, and academic catalogue review. Responsible for liaising and collaborating with important offices such as the Registrar's Office, the IT office, and the Whiting School of Engineering Oversee implementation of administrative policies and procedures critical to office operations. Develop and maintain strategic campus partnerships (i.e., SEAM, UIS, EDMS, OUR, SSEI, GEO, SDS, etc.) Manage multiple critical operational tasks (i.e., Academic Standing, Academic Reinstatement, Evaluation and Assessment, Advising Technologies and Systems Maintenance, Undergraduate Academic Program Catalogue Maintenance. Manages the transfer evaluation process for incoming and current students. Supervises up to 3 full-time staff members, including an Assistant Director for Transfer Advising. Establish clear expectations, monitor progress, and provide constructive feedback to ensure high-quality work. Address challenges proactively and facilitate problem-solving to maintain efficiency and effectiveness. Provide guidance, mentorship, and professional development opportunities to professional staff, fostering a collaborative and high-performing work environment. Manage and oversee staff-led projects, ensuring alignment with organizational goals and timelines. Delegate responsibilities effectively while providing the necessary support and resources for successful project execution. Manages the catalogue revision process for academic departments and for general school policy. In conjunction with the registrar, manages Stellic, the academic planning software for students and advisors. Serves as a member of JACAPP, the creation and revision committee for undergraduate academic policy. Serves as a member of the academic advising leadership team, supporting the Associate Dean with vision, goals, and strategic planning Conduct ongoing evaluations and assessments to ensure the effectiveness of programs and services and recommend and implement modifications as necessary. Coordinate ongoing training for academic advisors and other academic department staff members on various advising policies, systems, and technologies. Other duties as assigned. Academic Advising (50%) Advise a caseload of student (approximately 65-75 students). Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources. Work with students holistically to help them meet their personal and academic goals and to help find solutions for personal, social, financial, and academic problems. Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans. With the purpose of facilitating student success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation. View and manage early warning flags by providing outreach to students and communicating with faculty. Troubleshoot problems with registration and refer students to support services to facilitate success. Advise undergraduates on academic opportunities and requirements, policies, and procedures. Provide early interventions, identifying and communicating with "at-risk" students identified by faculty in each academic term. Meet with academic probation students to conduct an academic success plan. Monitor students' academic progress to advise them of their academic standing. Communicate to students the process and deadlines for graduation processing. Create and maintain accurate academic records using degree audit software and student information system. Document student meetings and notes in the advising software platform. Special Knowledge, Skills, and Abilities Proficient in delivering exceptional customer service. Experience with educational technology and its application to advising. Strong analytical skills, ability to strategize and create streamlined processes computer software applications. Ability to manage competing priorities. Strong verbal and written communication skills, including the ability to draft and prepare original correspondence. Ability to relate well to a diverse student body, understand the needs of students from underrepresented backgrounds, and appreciate and be committed to diversity. Demonstrated success in providing high-quality service to students with effective outreach abilities. Excellent organizational skills. Ability to interact in a professional manner with faculty, students, staff and the public. Ability to multitask and work independently is essential. Must have strong collaborative, consensus-building, and problem-solving abilities. Proficiency in computer software applications. Minimum Qualifications Master's or Ph.D. in education or specific field related to program. Five years experience in all aspects of academic program administration. Supervisory experience preferred. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula Preferred Qualifications Five years of experience with higher education advising experience. Supervisory experience. Classified Title: Academic Program Manager Job Posting Title (Working Title):Associate Director for Academic Advising, Systems & Technology Role/Level/Range: ACRP/04/ME Starting Salary Range: $64,600 - $89,000.00 - $113,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday 8:30am - 5:00pm FLSA Status:Exempt Location:Homewood Campus Department name: KSAS Academic Advising Personnel area: School of Arts & Sciences Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.