Care Coordinator / Medical Office Assistant - REMOTE/HYBRID - CST or MST Required

It takes a Village to care for our patients and as a Care Coordinator (CC), you will be at the heart of all the action. Our CC's work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care.

Position Details:

• Must reside in CST or MST

• Fully remote of outside Denver metro area

• If in Denver - prefer HYBRID 2-3 days onsite

• Full-Time Monday through Friday schedule

• Daily Start time between 7:00 and 8:00AM - Must be able to provide flexibility when needed

Responsibilities:

• Completes non-clinical screenings and escalates as needed.

• Helps identify eligible resources for patients

• Navigates resources for patients

• Assists with the referral process & coordinates provider appointments

• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.

• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.

• Communicate directly with patients on a timely basis for all scheduling requirements.

• Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.

• Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.

• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.

• Act in accordance with the DaVita mission and values to deliver high quality care to our patients.

Qualifications:

• High school diploma or GED required

• At least two (2) years of experience in a professional office environment preferred

• Ability to work with and resolve confidential information and/or issues using discretion and judgment

• Excellent verbal communication skills over the phone

• Proficiency with Microsoft Office/Excel/Outlook

• Prior experience working with Electronic Medical Records systems preferred

• Commitment to service excellence and patient satisfaction

• Excellent verbal and written communication skills

• Ability to work autonomously

Preferred Qualifications:

• 1-3 years clinical medical office experience

• CNA, MA experience is a plus

• Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)

• Experience navigating insurance payors

• Experience working in direct patient care/support

• Experience working in a medical office environment

Our Core Values:

• Service Excellence

• Integrity

• Team

• Continuous Improvement

• Accountability

• Fulfillment

• Fun