Private Bank Acct Spec II - IM&T

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GENERAL FUNCTION:

Responsible for the facilitation, coordination and execution of the operational activities relating to the Private Banking high net worth client / Investment Management &Trust (IM&T) businesses. An intermediate professional responsible for following established guidelines and identifying and resolving problems, ultimately adding value to the client experience while minimizing risk.

The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform duties independently, consulting with other team members or supervisors on client issues of greater complexity. Exhibits strong, basic execution capabilities.

• Form a strong understanding of the businesses' products and processes, with a general understanding of fiduciary risk, responsibility, and law as it pertains to trust account funding, administration, closing, etc.

• Builds an understanding of the firm's businesses and the related industry economics.

• Contribute to work flow or process change and redesign, focusing on better solutions and value add for an awesome client experience.

• Accountable for reporting or process administration as needed.

• Collaborate with internal lines of business to ensure client requests are processed quickly and accurately.

• Serve as a control point, ensuring all required documents are present and accurate while verifying that all required approvals are properly obtained. Perform independent client callbacks as required.

• Utilize and interpret IM&T Policy and Procedures to process all client requests.

• Responsible for account funding, transactional account activity, cost basis adjustments and IRS Transfer Statement requirements, court accountings, account closings, and other duties and special projects as assigned.

• Primary focus is on execution within defined parameters, with some expansion based on developing capabilities and / or experiences, in partnership with more experienced staff.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Three or more years' financial services experience, preferably with exposure to trust operations, private banking, or customer service.

• Four-year college degree preferred. A major in Accounting, Finance, or Economics desired.

• Experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook.

• Acquired understanding of company policies, procedures, and operations.

• Ability to multi-task and work well under pressure.

• Ability to work independently with limited supervision and direction.

• Knowledge of fiduciary risk preferred.

• Excellent verbal and written communication skills.

• Demonstrated ability to build relationships and solve problems across functional areas.

• Effective customer relations skills.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.