Fraud Specialist

This position is part of the Enterprise Fraud department within the Financial Crimes group. Enterprise Fraud is primarily responsible for reviewing suspicious checks; counterfeit, altered, forged and scam-related fraud, to taking appropriate action to protect the bank and its customers. They also research instances of suspicious activity from the bank's digital channels to detect and deter fraudulent account openings, identify theft, account takeover and other forms of suspicious customer and deposit activity. Team members interact frequently with customer-facing stakeholders, as well as, law enforcement and authorities, and use case management software to track fraud from identification through recovery and resolution.

Responsibilities will include, but are not limited to:

• Reviewing fraud alerts. Alerts may include potential fraudulent checks, deposits, real time transactions, account applications and other financial transactions.
• Inputting fraud cases. Cases will feature a summary events that led to the fraud, as well as, the outcome. Cases must be completed with detail so that other individuals within Financial Crimes can understand that particulars of the case.
• Researching and answering questions. The Specialist will receive emails and phone calls from various lines of business regarding fraud matters and cases. The Specialist should be clear and professional in their communication and exercise sound judgement in determining the need to escalate.
• Completing additional duties as assigned by management.

Enterprise Fraud's operating hours are Monday through Friday 8:00am - 5:00pm CST. Additional hours may be required as needed.

Position Requirements:

• Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met.
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners.
• Ability to exercise discretion, judgment and independent decision-making while following procedural guidance.
• Strong work ethic, critical thinking and problem solving skills with attention to detail.
• Ability to escalate issues and concerns appropriately.
• Ability to perform specific tasks independently.
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications.
• Maintain a high degree of reliability.