Customer Service Rep II

The Customer Service Rep II will respond to local, national and international customer needs for tissue products/services in a courteous and efficient manner.

The Customer Service Rep II will:

• Work closely with Inventory Analysts to fulfill incoming order requests for our Private Label and OEM customers via phone and email.
• Receives and documents incoming calls for product orders from new and existing customers and completes data entry on CTMS, OMS, PO Manager, BMS and Heads Up system accurately.
• Engages customers with exceptional product and service knowledge.
• Act as a liaison between customers, quality control, inventory management team, and distribution for order shipment inquiries or requests.
• Be able to direct contract and inventory inquiries to the proper internal departments.
• Follows up on past shipments utilizing the FedEx Tracking tool to ensure timely delivery.
• Receives customer returns and transfers.
• Notes inventory needs from PL and OEM customers to inventory analysts.
• Represents CTS at professional meetings and assists Sales Representatives and Independent Contractors when needed.
• Maintains a strong understanding of regulatory standards.
• Assists in creating department strategies and goals.
• Assists in training and developing new or existing employees.
• Responsible for on call/after hour emergencies pertaining to branch and local customers ordering.
• Meet KPI's set by management.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent.
• 2 years of experience in Customer Service, Distribution and Team Leadership or equivalent.

WORK ENVIRONMENT and PHYSICAL ACTIVITIES

• Must possess a valid driver's license and be considered insurable by CBC/CTS insurance provider.
• Must be able to meet the required physical demands with or without reasonable accommodation.

From one to many.

At Solvita, life transforms and reinvents. Solvita recovers, processes, and distributes human tissue grafts and is the nation's largest non-profit provider of skin grafts for burn patients. When you come to work at Solvita, families make more memories. A patient gets another chance. Our partners have better solutions, and people have better outcomes. What you do here has a direct impact on lives around the world.

We offer:

• A highly competitive benefits package including: medical, dental, vision, life and supplemental insurance.
• 401(k) with employer contribution and match.
• On-Demand Pay - Reduce financial stress with on-demand pay access to your earned pay.
• Generous paid time off (PTO) - up to 5 weeks in your first year!
• Opportunities to participate in recreational activities such as Battle of the Businesses, special events such as Kings Island Day, Dayton Air Show and opportunities to give back to the community.
• Opportunities to join various employee committees, such as our benefit, recreation, employee engagement and community engagement committees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. Drug Free Workplace

Public Service Loan Forgiveness Eligible Employer