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Job Details
The Regional Clinical Manager (RCM) reports directly to the Regional Sales Director and takes the lead role in the management of the Clinical Specialist (CS)/Regional Clinical Specialist (RCS) team for a given region. The RCM will work closely with the Regional Sales Director and Account Managers to collaborate and execute on regional and territory strategic objectives. Additionally, the RCM will facilitate the onboarding, training, ongoing clinical competency, and professional development of the region's clinical team and will be a key stakeholder in the timely execution of new customer acquisition, clinical education, and training. By facilitating effective case coverage to support customer clinical needs throughout the region, the RCM will contribute to achieving projected sales goals, new customer onboarding, company objectives, and driving increased sales revenue.
ESSENTIAL DUTIES: The RCM may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.
* Lead, train, and develop Clinical Specialist personnel as needed for strategic execution of objectives as agreed upon by the Interventional field leadership team.
* Recruit, retain, and develop the Clinical Specialist team in the region through effective leadership, support, direction, clarity of communication, and objective setting.
* Identify, establish, and maintain productive working relationships with key physicians, decision-makers, customers, and administrative staff.
* Provide clinical expertise to end users in accordance with the instructions for use of the product portfolio and its appropriate use to facilitate procedural consistency and best clinical outcomes.
* Identify issues related to the use of Haemonetics products and immediately share those issues with the Regional Sales Director and appropriate TM. If issues stem from incorrect or inappropriate usage of the device, provide additional in-service training to the impacted clinical staff.
* Facilitate the clinical training and onboarding of new field personnel.
* Provide and assist in education and training activities with physicians, hospital support staff, and Haemonetics personnel. Stay abreast of and communicate clinical data regarding Haemonetics' portfolio of products.
* Recognize and understand competitive products, industry trends, and Haemonetics products.
* Oversee local education and training activities including coordination and set-up of programs, procedural troubleshooting, and coordination and facilitation of staff in-services.
* Serve as the region expert for Interventional Technology procedures and function as the region lead for simulation and training.
* Expertly present Haemonetics clinical papers and overall value proposition while complying with all external regulations and internal policy.
SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
QUALIFICATIONS - EDUCATION:
Required: BA/BS or equivalent required. Health science and appropriate registrations or certifications (RN, RCIS, RCSA, RVMS, etc.).
Experience Level - Experience Details
Required:
* Minimum of 5 years directly related experience in the medical device industry in clinical support.
* Strong clinical orientation; experience with products for use in the cardiac service line.
* Extensive experience in the cardiac cath lab or EP lab.
* 3 years leadership or managerial experience in managing a clinical team.
Preferred:
* 3 years medical device experience with 3+ years in Interventional Cardiology and Electrophysiology in a clinical or commercial role.
SKILLS:
* Proven managerial skills for coaching and developing (preferred).
* Excellent interpersonal skills and strong clinical orientation with the ability to influence a variety of clinician, nurse, and lab tech personality types.
* Previous industry experience with structural heart Clinical Specialist role.
* Ability to persuasively communicate and tailor the Interventional Technologies Value Proposition.
* Analytical with financial acumen (understanding of how our product performance and data impacts a health system's bottom line).
* Ability to maintain a good working relationship while dealing with sensitive and confidential matters.
* Excellent verbal and written communication skills.
* Attention to detail to maintain records and process reports.
* A thorough knowledge of the medical device market, products, and territory's customer base.
* Emotional intelligence to manage their schedule effectively and efficiently.
* Previous experience providing clinical education and training to staff members is preferred.
* Values teamwork and collaboration internally and externally with customers.
* Knowledge of MS Office systems.
PHYSICAL DEMANDS
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Sit; use hands to finger, handle, or feel objects, tools, or controls. (Required)
* Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Lifting/moving up to 10 pounds. (Required)
* Exposure to moving mechanical parts, vibration, and/or moderate noise levels.
* Exposure to hazardous chemicals or other materials.
* Ability to stand for long hours wearing heavy cath lab protective clothing. (Preferred)
* Exposure to blood.
TRAVEL EXPECTATIONS: 50%
The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.
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Haemonetics Corp
May 13, 2025