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Patient Engagement Manager - Walnut Creek - AS Quality Management/Patient Engagement - Full Time - 8 Hour - Days

John Muir Health
United States, California, Walnut Creek
1400 Treat Boulevard (Show on map)
May 13, 2025
Job Description:The Patient Engagement Manager is responsible for overseeing the execution of patient engagement programs aimed at improving patient experience, satisfaction, and health outcomes. This role focuses on managing patient-centered initiatives and developing strategies that encourage active patient participation to improve the patient/provider/staff relationship. The Patient Engagement Manager works closely with in clinical teams, operations, and external partners to ensure that engagement programs are effectively implemented and meet the needs of diverse patient populations. This position does not have staff reporting relationships. Education: Bachelor's Degree in healthcare, public health, business administration, or a related field - Required Master's Degree in healthcare, public health, business administration or related field - Preferred Certifications/Licensure * Care for the Caregiver - Required * Certification in Patient Engagement or Healthcare Administration - Preferred Skills Strong organizational skills with the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to engage effectively with patients, clinical teams, and stakeholders. Facilitation and presentation skills required. * Knowledge of digital health tools, patient portals, and platforms. * Ability to work independently and a part of a team, with strong focus on results. Compassionate and empathetic, patient-focused approach to care and a genuine interest in improving patient outcomes. Strong problem-solving and critical thinking abilities. Must be able to focus on multiple priorities in a fast-paced, ever-changing environment. * Familiarity with patient satisfaction surveys, feedback mechanisms, and data analysis tools * Well versed in relevant regulations and standards (HIPAA, Patient Rights, Grievances) Experience * 3-5 years patient/customer engagement or Healthcare Administration - Preferred Work Shift:Exempt Days (Mon-Fri) (United States of America) Pay Range: $46.10 - $69.13 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it. Scheduled Weekly Hours:40